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No, this is no help. I do know how to use the download and watch offline feature. I have been using it for many years. Unfortunately it is not behaving as it should recently. And I’ve not gotten any resolution after many calls, tech visit and also go
Downloads Freeze on iPad
I saw about 2 years ago, a post regarding someone downloading a tv show to their tablet and when offline, when they try to play shows offline, the screen freezes but the sound continues. I deleted the app and redownloaded and it still happens. I download using my home network and it continues to be
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Hi there, @drakkan! Thanks for reaching out to us here on the Community Forum! Would you be able to try a test directly from the S34 to a desktop/laptop, without the additional networking equipment to see what speeds you get? Reason being, if you're
Just upgraded to an Arris S34, but still only getting 40 Mbps upload speed
I recently upgraded to the 2gbps/300mbps plan that became available in my area but was still getting slow upload speeds, so I just upgraded to the Arris S34 cable modem after seeing it on a list showing that it supports the next gen upload speeds (here). My speed tests directly from my Ubiquiti Drea
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I’ve been having similar issues! I have spent over 4 hours talking to agents in the past week regarding my account. I keep getting the run around and being told “oh you’ll get the email confirmation shortly” (never comes or is a blank email) or “you’
Data spike class action lawsuit
I have heard that people are working on a class action lawsuit against Comcast for rigging data plans to make money and push unlimited data plans....went from 400-500 gb per month to 1200 the last two months with no help. (They offer unlimited plan over and over)... [Edited: "Solicitation"]
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PlayStation will not stay connected in game
My connection works great for every device in my home: phones, laptops, smart TVs, all work without a hitch. My PlayStation 4 connects fine through a LAN cable and I’m able to stream video and download apps from the store. However, every time I try to play a game online (typically Modern Warfare) I
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Xfinity App
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Upload speeds
Hi there! I work at home and I noticed that my upload speeds are much slower than listed. I moved into a new build and got Xfinity. I am getting 20 mb uploads compared to the advertised 100mb. My download speeds are fantastic. I was wondering if there is a way to see if I can get my full speed? It w
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Your Home Network
sdjs, Hi there! Thanks for spending the time out of your day to visit our forums page for help with getting the correct download speeds. I am happy to hear that you are using those speed test tools and can understand the concern with this experience
XB8 6ghz radio
I think there might be an issue with the xb8 6ghz handleing of the 1-29 channel group. Recently when my wifi6e devices connect on channel 1-29 the download performance is reported in the 10-100 Mbs range compared 1000 Mbs when connected to the 65-93 channel group. Could you test in your lab. I use t
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Hey @user_ae59c6! Thanks for reaching out to us on the forums and letting us know you would like to see the PBS passport part of the x1 family! We will be passing this feedback along to the proper channels for future enhancement and consideration for
PBS Passport App
Why doesn’t Xfinity have the PBS Passport App? Wonderful family programming with terrific PBS shows! I had Directv and it was available-I switched to Xfinity and it is really baffling it’s not offered!
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This is ridiculous. Add me to the list. I am using Chrome and it happens to me when I go to my Xfinity Email. Only way to get rid of it is close, which kicks me out of Xfinity and then I have to log back in. It is a pain as it happ
Customer Reward Program.... scam?
I have received the same popup 3 days in a row now on both my work and home laptops. I've tried blocking it, but I still receive it. Seems fishy to me. [Edited: "Phishing email/Image"]
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XB8 LAN port specs?
Was looking at possibly seeing about upgrading our gateway from the XB7 to the XB8 to get WiFi6E coverage as we're picking up more devices that support it. However, am I reading the limited specs I could find correctly? It has 4x1Gig LAN ports? Our XB7 has one 2.5Gig port in with the other 1Gig ones
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Your Home Network
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Expecting 100Mbps upload but getting 20Mbps
I am expecting 100Mbps upload speed as advertised for my address on https://www.xfinity.com/broadband-labels, but I'm seeing uploads of 20 Mbps. My download speed is fine. I just signed up for service with my own 32x8 DOCSIS 3.0 modem on the list at https://www.xfinity.com/support/devices/#auth. The
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Your Home Network
@XfinityGabriel Still unsuccessful yes takes an hour over my Extremely fast wifi to download 1 show then frequently gives an error when I try to watch it and loses sound or freezes completely VERY frustrating and Xfinity should
Stream app slow download over home WiFi.
Downloading DVR content over my high speed home WiFi has been extremely slow over the last few months. 30-45 minutes to download a 1 hour show. The same download takes less than 5 minutes over my cellular service. Everything else downloads fine through my xfi gateway. I’ve deleted and reinstalled th
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I have the same issue and I have followed all the steps mentioned and the account of COMCAST can not be added to outlook as I receive a pop window that continues to request my credentials in a loop. I deleted the comcast account as the suggestion of
Adding Comcast email to Outlook
On Feb 2, 2024, my comcast email stopped updating in Outlook 365. After researching and trying a number of suggested fixes, I finally took some advice and deleted the comcast email from Outlook, intending to reinstall it. I tried verifying that I could log in to my comcast email through a web browse
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Welp, I feel like a real sap. I kept getting those emails saying I could be getting up to 10 times faster upload speeds and bought one of their recommended modems. I'm getting the same download and upload speeds as my old Arris sb6190 docsis 3.0 mode
docsis 3.1 - not seeing greater than 40mpbs UPLOAD
so xfinity sends me reminders that i'm not taking advantage of my plan's speed. I signed up for gigabit a few years ago to get the 40mpbs upload after switching to a lower bandwidth plan for a few months that only had 5mbps upload (tried to save money from previous plan before that which was not gig
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It seems like you are experiencing the same issues as me if you see my post below. My upload speed has been horrible and dropping severely low I have had techs come out and replace almost everything and the problem persists. It is definitely an issue
Upload dropping down as low as 1.2mbps
Hello, I've been having issues with streaming to Twitch for several months. Nearly every day, my upload will drop from my paid-for 35mbps (I'm on the 1.2gbps download/35mbps upload plan) down to the low teens (11-14mbps upload) and usually will continue to drop down to 0, before spiking back up 20~i
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@wutang007 We've seen posts here that show that some Dell computers have a program that limits download speeds (like a type of QoS (Quality of Service) feature). I'm not sure of its name but it may be called Smart-Byte. But if you can find it, disa
I am not getting anywhere near the 1.2 gb download speed plan on xFi Gateway
I was on the xfinity chat agent who restarted my modem twice and said i would be contacted by someone. yet no one has called? im getting close to 400mbps on wifi and 500on ethernet cat6. I have Dell latitude 5421 with wifi 6 cable nic card. any suggestions?
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Ongoing issues
I have been having ongoing issues with my service. It is not an area outage so it’s doesn’t show up on the map and my internet worlds the speeds are just wrong with packet loss. I have not received any emails regarding this and I need proof for my job and they keep telling me to download the transcr
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Customer Service
Thank you, Bruce. Indeed, it is not in the "Next Gen" section, but under "Recommended" -- Specified with download speed "up to 2.33Gbps", but no mentioning of max upload speed. However, it mentioned DOCSIS3.1 (which has a max of 1Gbps for upload). (
Upload speed not exceeding 40Mb/s -- Upstream OFDMA Channels not locked
CM2050V modem, achieving about 900Mb/s download speed, but only 40Mb/s upload. Checked the modem and discovered that --while upstream OFDM channels are locked, downstream OFDMA channels are not (see below) If they were, I would get higher upload speeds. What has to happen to get these upstream chann
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And I have had nothing but problems with the service since September and then a week ago finally support admits 1 modem is bad and I get the new one and when until recently I had ALWAYS had download speeds of 800 mbs+ now as can barely get anything c
CM2050V instability after firmware upgrade
As others have mentioned, it appears that recently Xfinity pushed v9 of firmware to the Netgear CM2050V modems. Netgear's site still lists V2.01.03 as the supported version but I suppose that may just be a lag in updating the site. The modem is now running v9.01.01. Since the upgrade I have multiple
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@cms1528 Great question, are Xfinity modems https://www.xfinity.com/support/articles/broadband-gateways-userguides support different speeds so depending on the speed plan you have will warrant the modem you have or should have. Our XB7
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Upgrade modem
Can I upgrade my modem from the XP six to the XP eight
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