6 Messages
CM2050V instability after firmware upgrade
As others have mentioned, it appears that recently Xfinity pushed v9 of firmware to the Netgear CM2050V modems. Netgear's site still lists V2.01.03 as the supported version but I suppose that may just be a lag in updating the site. The modem is now running v9.01.01. Since the upgrade I have multiple issues of latency and disconnects per day.
I have contacted Xfinity technical support multiple times and they are [Edited: "Inflammatory"]. They insisted on sending a technician to check the line. He came, verified on his stats that in the last 24 hours the cable modem (only) had 1200+ disconnects. The rest of cable (TV ,etc. had 0 issues disconnects). He verified there was no physical issue with the signal.
Technical support doesn't even admit that firmware upgrades are handled by Xfinity. Netgear says issues must be addressed by Xfinity. Xfinity says the issue must be addressed by Netgear.
The simple solution that I suspect would solve the issue is to downgrade back to the stable version but I cannot do this and no one is even willing to admit that is possible.
Below is a modem diagnostic of one of the instances of connectivity issue.
Cable Diagnostic
Status: Poor
Action:
[Partial Service]
If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required ones.
4) Contact your service provider for troubleshooting help.
CM Status: Good
Downstream Status: Poor
Partial Service: Poor
Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.
Downstream Power Level: Good
Downstream SNR Level: Good
Upstream Status: Good
Upstream Power Level: Good
Current Time: Tue Nov 21 15:34:25 2023
Startup Procedure
Acquire Downstream Channel: 543000000 Hz Locked
Connectivity State: OK Operational
Boot State: OK Operational
Security: Enabled BPI+
IP Provisioning Mode: Honor MDD IPv6 only
Downstream Bonded Channels (Partial Service)
Channel LockedStatus Modulation ChannelID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 20 543000000 Hz -2 40.6 3602857 826
2 Locked QAM256 1 417000000 Hz -1.7 40.6 153405 1845
3 Locked QAM256 2 423000000 Hz -1.8 40.6 196357 1684
4 Locked QAM256 3 429000000 Hz -1.8 40.5 176913 1544
5 Locked QAM256 4 435000000 Hz -1.9 40.5 157622 1419
6 Locked QAM256 5 441000000 Hz -2.2 40.5 150110 1368
7 Locked QAM256 6 447000000 Hz -2.3 40.4 147506 1031
8 Locked QAM256 7 453000000 Hz -2.6 40.3 156174 660
9 Locked QAM256 8 459000000 Hz -2.8 40.3 162987 709
10 Locked QAM256 9 465000000 Hz -2.8 40.2 161298 578
11 Locked QAM256 10 471000000 Hz -2.8 40.2 178635 447
12 Locked QAM256 11 477000000 Hz -2.8 40.2 217059 390
13 Locked QAM256 12 483000000 Hz -2.8 40.2 298011 371
14 Locked QAM256 13 489000000 Hz -2.7 40.1 499347 366
15 Locked QAM256 14 495000000 Hz -2.6 40.1 2189136 392
16 Locked QAM256 15 507000000 Hz -2.4 40.3 837498 443
17 Locked QAM256 16 513000000 Hz -2.3 40.3 851484 465
18 Locked QAM256 17 519000000 Hz -2.1 40.4 1148721 530
19 Locked QAM256 18 525000000 Hz -1.9 40.5 1854560 905
20 Locked QAM256 19 531000000 Hz -1.8 40.5 7507820 950
21 Locked QAM256 21 549000000 Hz -2 40.5 3078475 895
22 Locked QAM256 22 555000000 Hz -2.3 40.5 3274929 954
23 Locked QAM256 23 561000000 Hz -2.4 40.4 3450505 1041
24 Locked QAM256 24 567000000 Hz -2.5 40.4 4009972 1064
25 Locked QAM256 25 573000000 Hz -2.4 40.4 4448191 1087
26 Locked QAM256 26 579000000 Hz -2.3 40.4 5144046 1214
27 Locked QAM256 27 585000000 Hz -2 40.5 5854640 1379
28 Locked QAM256 28 591000000 Hz -1.7 40.6 6526046 1305
29 Locked QAM256 29 597000000 Hz -1.2 40.6 7136586 1446
30 Locked QAM256 30 603000000 Hz -0.8 40.7 7728517 1420
31 Locked QAM256 31 609000000 Hz -0.6 40.8 8556730 1378
32 Locked QAM256 32 615000000 Hz -0.5 40.8 9581736 1514
Upstream Bonded Channels
Channel LockedStatus ChannelType ChannelID SymbolRate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 35600000 Hz 41.8 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 22800000 Hz 41.3 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29200000 Hz 41.0 dBmV
4 Locked ATDMA 1 5120 Ksym/sec 16400000 Hz 41.0 dBmV
5 Locked ATDMA 5 2560 Ksym/sec 40400000 Hz 42.8 dBmV
6 Locked ATDMA 6 2560 Ksym/sec 10400000 Hz 42.8 dBmV
7 Not Locked Unknown 0 0 0 0.0
8 Not Locked Unknown 0 0 0 0.0
Downstream OFDM Channels
Channel LockedStatus ProfileID ChannelID Frequency Power SNR/MER ActiveSubcarrier Unerror Correctable Uncorrectable
1 Locked 0 ,1 ,2 ,3 193 722000000 Hz -0.52 dBmV 40.0 dB 1108 ~ 2987 446897319 293372641 83348428
2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0
Upstream OFDMA Channels
Channel LockedStatus ProfileID ChannelID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
Event Log
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