9 Messages
Downloads Freeze on iPad
I saw about 2 years ago, a post regarding someone downloading a tv show to their tablet and when offline, when they try to play shows offline, the screen freezes but the sound continues. I deleted the app and redownloaded and it still happens. I download using my home network and it continues to be an issue. Has this never been fixed? I travel a lot and choose Xfinity because of the download feature. Pretty frustrating. Any info would be appreciated. Thanks!
XfinityChelseaB
Official Employee
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1.2K Messages
6 months ago
Hello @user_fdadds, Thanks so much for taking a moment out of your day to leave a post on our community forum. Please check out Xfinity Stream app and portal troubleshooting for more help with this concern. Let us know if that helps.
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user_4evclj
8 Messages
4 months ago
I’m having the same problem. Have been through level 1 and 2 tier tech support, and just had a technician at my house. No one can figure out the problem or help.
it seems that there is a problem with the xfinity stream app. Extremely frustrating. Each department just throws up their hands and tells me to call tech support again. They tell me they can’t fix it either. Please help!
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warbucks20
1 Message
4 months ago
I have always had this problem as well. For what we pay for Xfinity, this shouldn’t happen!
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