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sdjs
Rousing Reactor
Much Appreciation
Expressive Exchange

Contributor

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69 Messages

Tuesday, April 9th, 2024 7:38 PM

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XB8 6ghz radio

I think there might be an issue with the xb8 6ghz handleing of the 1-29 channel group.  Recently when my wifi6e devices connect on channel 1-29 the download performance is reported in the 10-100 Mbs range compared 1000 Mbs when connected to the 65-93 channel group.  Could you test in your lab.  I use the speedtest.net App and speedtest.xfinity.com website.  I sort of think this started with the xb8 6.7 firmware, compared to the previous 6.3 firmware.

Question

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Updated 

1 year ago

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XfinityGabriel

Official Employee

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2.3K Messages

1 year ago

 

sdjs, Hi there! Thanks for spending the time out of your day to visit our forums page for help with getting the correct download speeds. I am happy to hear that you are using those speed test tools and can understand the concern with this experience since the firmware update. We are the right team to assist. When doing these speed tests have you checked while connecting hardwired directly to the modem via an ethernet cord from a computer to see if you experience the same issue?

 

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sdjs

Contributor

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69 Messages

Since the issue is wifi performance I don't think connecting a computer with Ethernet cable would be useful.  Please try to duplicate my tests and let me know the results, I suppose my xb8 could have an issue but for the issue to Only affect 1 of the 7 channel groups would seem unlikely.

1 year ago

0

XfinityJeniece

Official Employee

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3.2K Messages

Thanks for confirming, sdjs. You mentioned you are only having issues with specific devices. What devices are you having issues with?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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sdjs

Contributor

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69 Messages

My wifi6e devices namely pixel 6, pixel 6a, pixel 8 pro.

1 year ago

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XfinityAirelle

Official Employee

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2.6K Messages

 

sdjs Got it! We would like to do some account specific troubleshooting. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

sdjs

Contributor

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69 Messages

I'm accessing this thread by clicking on the view community at the bottom of the message there is no bell icon displayed anywhere. Could you just provide an email address to send info to

1 year ago

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