Skip to main content

    Support

    Offers

U
user_as1bwi
1st Topic

1 Message

Wednesday, April 16th, 2025 2:05 AM

Ongoing issues

I have been having ongoing issues with my service. It is not an area outage so it’s doesn’t show up on the map and my internet worlds the speeds are just wrong with packet loss. I have not received any emails regarding this and I need proof for my job and they keep telling me to download the transcripts when that is not sufficient proof. I need help because if they cannot provide proof of issues why pay the bills or even keep the service ? This is affecting my job 

Question

 • 

Updated 

6 days ago

43

2

0

EG

Expert

 • 

110K Messages

6 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityAmandaB

Official Employee

 • 

2.1K Messages

6 days ago

 

user_as1bwi Thank you so much for reaching out for help with your connection issues. I am not sure what proof we can provide above our contestation if it is not an alert posted to your account, but we would be happy to help look more into your connection and help get the issue resolved for you. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 

 

0

0

forum icon

New to the Community?

Start Here