Data spike class action lawsuit

Hi user_ps1qni, I know these days we're all super connected to our networks. I can't even leave my house without checking for my phone lol. I'd love to work with you more on your data usage concerns. Have you confirmed the devices connected to your network using the Xfinity app? 

The same thing has been happening for me. It started a couple of months ago and I figured my family just had a big month for downloads, but then it has been consistently going over when I know for a fact that there is no way we could have. Our normal usage was only 800gb/1200 allotted but now we are somehow hitting our data cap 2-3 weeks into every month without any major downloads? Or really any downloads at all outside of streaming? 

I spent 2 days trying to get my wifi password changed because of these [Edit: Language] and I can't imagine how insane it was be to have to deal with THIS problem. 

But it's all by design. Att is the only other Internet provider in my area and it conveniently only offers it's lowest package that would support our house so Comcast can hold a monopoly over this area and scam their customers with usage data to push their unlimited plan.  

Agreed…there behavior has become almost criminal……Charged me overage after overage, called and spoke to a rep, signed up for there unlimited plan. Even signed up for there streaming platform to try as a replacement for YouTube Tv. Xfinity’s thanks for being a longtime loyal customer with good history??
they send me a bill 4 times the amount in overages, send in Sunday afternoons right when your the most comfortable enjoying the day off. Then follow up with a email spam trying to sell you Xfinity phone service…….it’s really borderline criminal what they’re doing and I would actively participate in any class action lawsuit that is offered..

The same exact thing is happening to me...I 100% agree there needs to be a lawsuit. Xfinity is monopolizing the area and charging customers exorbitant prices in overages. I have lived all over the US and never have I have had to pay more than the monthly plan. I have always had a minimum 500 mbps and my bill is always between $60 - $70 depending on provider. Now I have Xfinity and I am being charged overages and my current bill is $143.00 [Edited: Language]... My first couple months was fine but all of a sudden they are saying I am going over the data cap, I have not changed my habits at all.  Something isn't right... there shouldn't be a data cap anyway I have never had a provider tell me there is a data cap or charge extra. I provide my own modem and router as well. ATT has 500 mbps with unlimited data for $65.00 if they were in my area I would switch in a heartbeat. Unfortunately my area which is not super rural only has high speed internet with Xfinity so you have no options. I have never lived somewhere that there was only one high speed provider either, something isn't right here. 

Same thing is happening to me. I noticed I got a message a few weeks ago saying " We are speeding up your internet, for free!!" So now I'm guessing it uses more data to do the same activities we have done for years. I haven't noticed any change in speed, just my bill 🖕

I've made a number of important changes to my xfinity home internet and xfinity mobile where I've carefully reviewed the changes with the agent and taken notes about the conversations, only to find out later that changes weren't made or the promotions that prompted me to make the change weren't applied. I always find out later when I receive the bill. I'm not going to audit this for every 'utility' every month and we should be able to trust that it's usually correct. But, what happens when it's not usually correct? Decades ago, I noticed that my Sprint bill was over every month - not by a lot, but by a little - and every month I called in and they apologized and happily corrected the error. It turns out, that this 'error' was widespread and a group of attorneys did quite well with bringing this to light. Unfortunately, it would appear that Comcast and other companies are presently being taken advantage of by their call centers.. where call center employees make unwanted adjustments to customer accounts in order to earn spiffs and inflate their ratings ,etc. They have become very good at working the system. Yes, there are audio records, though investigations take time ($), there are other problems to attend to, and records are rarely maintained beyond a month or few (typically 120 days or less for Xfinity CCs). Of course we give the call center representative a score of 10/10, because they told us everything that we wanted to hear. Why would we track down and dig through the massive customer agreement texts to corroborate their statement - should we assume that they are lying and that it is the customer's duty to track down the relevant agreements after each call to make sure they are correct? What would one even do if they weren't correct? What if questions or concerns show up every time? The reality is that a verbal contract is made with every customer service call, and the follow-on full-text agreements can be dismantled in court at scale. Informed and implied consent are tricky when audio records are misleading or conflict with the written terms. The problem is that companies and their systems are being taken advantage of by call centers and sales agents, and when these problems are passed down to their clients, the company loses out in the long run. Comcast is aware of this issue with customer service representatives, and in my case, has resulted in a little more than $1K in unnecessary charges over the past year - to which, there is no simple solution. It's not big enough to give an attorney $20 or 50K to play with, though is enough to start begrudgingly recording those calls, taking screenshots, etc. so that if this continues for too long or gets worse, the customers are made whole in the long run (and a handful attorneys have a very good year). [Comcast, please lead the industry and sort this out].