P

Visitor

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2 Messages

Sat, Jul 2, 2022 3:47 PM

PBS Passport App

Why doesn’t Xfinity have the PBS Passport App? Wonderful family programming with terrific PBS shows!

I had Directv and it was available-I switched to Xfinity and it is really baffling it’s not offered!

Official Employee

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585 Messages

1 m ago

Hi there!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and more than happy to help out in any way that we can.  PBS definitely offers lots of quality content, most of which is available through our Xfinity Stream app.  While we may not be able to offer access to their app due to exclusivity rights to other providers, we do offer access to lots of their quality content through our platforms.  

Visitor

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2 Messages

@XfinityArmand​ 

Are you even familiar what PBS Passport is?

You mean to tell me that PBS Passport has “exclusive rights” with others (DirecTv) but NOT Comcast/Xfinity? Why not?!! You have EVERY other app available for paid subscription services (HBO SHO Disney+ Hulu etc)and why would you not want PBS Passport as IT IS an app for a SUBSCRIPTION entertainment network just like all the rest you do carry! I am extremely disappointed in this company.

Official Employee

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309 Messages

@Pears5 We greatly appreciate your feedback, and we understand how important it is to be able to access the content you love. At this time we do not have the option to offer the PBS Passport app. PBS can be contacted for all the ways you can access their app. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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New Poster

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2 Messages

1 m ago

Wish passport was available!!  Crazy that it isn’t!

Visitor

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1 Message

23 d ago

Does seem like quite a shortcoming that PBS Passport not available.  As you brought access to Apple TV+ recently, hope you can also offer this through Xfinity someday soon.

Official Employee

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567 Messages

@

 

I am happy to pass that along for you! We are always looking for ways to add extra entertainment to our services, so we are happy to pass it along! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

16 d ago

I would also like to add my frustration that I can't access my PBS Passport account now that I'm on xfinity. What can we do to help move this in the right direction?

Official Employee

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517 Messages

We can help and look into your channel concern. Please send us a private message. 

 

  Click the "New message" (pencil and paper) icon
 
   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
 
   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
 
   - An "Xfinity Support" graphic replaces the "To:" line.
 
   Type your message in the text area near the bottom of the window
 
   Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Where do I find the  the "New message" (pencil and paper) icon?

Official Employee

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297 Messages

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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