Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Search Results (5.6K)
Closed
My internet is only providing 1% speed of its plan
Hello, for the last months the internet at my house has been working seriously bad. Sometimes It loses its internet connection too often and we cannot use the online services at all. The other time the internet is so slow. Especially the download speed. I ran the speed test on the app multiple times
Question
•
Your Home Network
I don't know what a netgear counts, but it's not data. Try it yourself. Take a look at your counter, then download a large file like a linux .iso of known size. If it reboots, it's also going to lose the counter. I ended up bridging i
Sudden huge increase in internet data usage
I have been a Comcast/Xfinity customer for over 20 years. I got an alert this month that I’m exceeding my 1225GB plan. I’ve historically used 125-200GB. I haven’t been home much this month. What is happening?
Question
@user_a2dd35 I am experiencing the same issue on my iphone. I am able to send emails through my iOS email app, but the iphone will not download or sinc with the comcast mail box. This occurs no matter whether I am using cell data or wi
Comcast currently unavailable error message
Email will not download. Comcast currently unavailable error message
Question
I am in US itself. Here is the solution: First thing first it is not a xfinity issue but google plastered issue. If anyone have google account from other country then google default country needs to get changed to USA. If you have linked famil
Can not download xfinity app
I get an error mentioned when I try to download xfinity app. Saying this app is not available in your country.
Question
When I go to that address, I have an option to download an app or watch on-line. When I click watch on-line it directs me to another address, and..... Chrome - black screen with "Xfinity" and three dots flashing dots Edge - black screen with "Xfin
Streaming does not work on Windows PC
Streaming is not working on my Windows 10 PC with Chrome (or Edge). I have seen lots of questions about this on the internet and the only solution I've seen offered is to purge internet files and cookies. I have tried that numerous times and it is not working for me. Oddly enough, my st
Question
What modem do you have? XB8? If so you will need to download the Xfinity app. At the bottom Select "WiFi" Select "WiFi details" Select your network Select "Edit WiFi settings" Toggle the switch to "split bands" I renamed my 2.4 GHz band "Blin
blink camera
I am having a VERY VERY hard time reconnecting my blink. It was connected to my previous modem but it is not connecting to the new modem. [Edit: All Caps] I am getting [Edit: All Caps]
Question
I am staying with friends. They have Xfinity internet. The area is very congested. At times, there is no WiFi signal or one that is so slow that even a web browser doesn’t respond well. But, if I am logged into Stream, the strength of the WiFi signal
Xfinity Stream logs me off without warning or cause
The Xfinity Stream app logs me off at random, sometimes in 12 hours, never longer than 48. When that happens, it erases all my downloads. I am in a congested area with slow Xfinity WiFi and abysmal mobile service. I cannot watch the recordings directly because the service is so bad. It took an hour
Question
Closed
Gigabit upload speeds very slow
Hi all - I am having very slow upload speeds on my Gigabit extra internet service. I just ran two tests (one of them was Xfinity's) and upload speeds were just under 8mbps. My download speed isn't that great either, with a top-of-the-line desktop computer connected directly to the router by e
Question
•
Your Home Network
Closed
Do I need to get a new modem or update my speed?
I have the blink camera system and it keeps dropping the sync module to where it says the sync module is offline. Currently I have had this moden for roughly 7 years. We have 5 cameras connected to this plus people in the house that have various electronics. My level of service is Performance Plus I
Question
•
Your Home Network
@NeutralTuba8432 Yes...and NO. I was able to confirm that the XB8 CAN get 2G download speed. It turns out my Router , although it has a 2.5G WAN port, can't handle it. I confirmed this by connecting my PC with
Confirm - XB8 Port 4 is 2.5G ethernet???
I've searched and can't seem to get a definite answer here on if the XB8 indeed has a 2.5G ethernet port. I see that port #4 (Bottom Right) has a red line next to it. Can someone please confirm if that is indeed the 2.5G ethernet port? I just got the GIG X2G package and hav
Question
Closed
Cannot reach costumer service
Hello, I did my speed check recently I have Fast plan internet so my download speed is correct however my upload speed is only 11mbps and according to my plan it should be a 100. I called 1800 Xfinity and tried to reach the agent after the system restarted my modem, however right before it tries to
Question
•
Your Home Network
Closed
Slower upload speeds than advertised
When I look at my current internet plan it says I should have up to 400 mbps download and 100 mbps upload, but I only have 10 mbps upload at the moment. I live in Minneapolis so I believe the area should have the upgraded upload speed and I have XFI Complete. Also I only have the XB3 modem, s
Question
•
Your Home Network
This is ridiculous. Add me to the list. I am using Chrome and it happens to me when I go to my Xfinity Email. Only way to get rid of it is close, which kicks me out of Xfinity and then I have to log back in. It is a pain as it happ
Customer Reward Program.... scam?
I have received the same popup 3 days in a row now on both my work and home laptops. I've tried blocking it, but I still receive it. Seems fishy to me. [Edited: "Phishing email/Image"]
Question
@emattheis My event logs are close when i first boot up, all these critical errors etc, ill post them when i edit them, so i am curious if anyone did a factory reset, plus i was reading that if you unplug the modem for roughly 30 seconds, it will re
Motorola MB8611 Reboots/Restarts Multiple Times a Day - PLEASE HELP!
Hi, I have the MB8611 and its constantly restarting/rebooting throughout the day. Almost once a hour. Not sure what todo. PLEASE HELP! Note: If someone has a recommendation of another device that works well, (as it seems everyone has this problem) please let me know. I am happy to replace it. Ami
Question
I need to be able to manage the Peacock add-on for starters. I want to upgrade to no-ads and pay the difference and there is no way to do it via Xfinity MyAccount online. The chat agent told me I have to download the Xfinity app to my phone or
Xfinity App on PC?
Too much confusion over the past couple of years about servicing our accounts, especially recently with Peacock and Wi-Fi. I don't want to use Xfinity App on my phone, nor should I have to, and don't use the Flex box. I want to do it on my PC just as I always have done. But now I cannot
Question
Closed
Xfinity is deceptive about it's equipment rental policy and charges for data you're not able to receive
I have been a Xfinity customer for about five years. During Covid we upgraded to Xfinity's fastest data plan at 1200mbs uploads 45mbs download speed. This spring I found out that the router that I've been renting from Xfinity for $15mo doesn't even reach the speeds I've been paying for this entire t
Question
•
Customer Service
@sendilnathan Thanks, we appreciate the examples. Okay just in case we're missing something here, we recommend working with an Xfinity Mobile agent. They'll be able to guide you to a better spot to download the statement, or document what is happeni
Xfinity Mobile bill has no PDF version to download
Unlike Xfinity Internet, Xfinity Mobile bill isn't available in PDF format for download. Following the steps provided to print the bill doesn't result in a standard bill format.https://www.xfinity.com/mobile/support/article/xfinity-mobile-account-payments-statements There are many posts in this for
Question
Hello, @evak47 Are you attempting to increase your upload speed with a compatible Next generation speed tier device? The Arris S33v2 is not recommended. These devices are: CommScope G54 Hitron Technologies CODA Hitron Technologies CODA56
Just updated my Internet speed and it is slower now than it was before.
Do I need to do anything to the modem? I did turn off the modem and router, then restarted them. Nothing changed. Sometimes even slower speeds. I had 400m and updated last week to 1000m. Modem - MB8600 Router - ORBi RBR50v2 Thanks in advance.
Question
Are you aware that servers can limit the speed at which clients can download? I do not believe that xfinity is throttling just that website. You should contact that admins of the website and ask them what download speeds they have set for that websi
Throttling Website
Xfinity is throttling a website for home users. The website is only access by 50 people in the US and Canada. Users on other ISPs have no issues. Xfinity users experience very slow download speeds. The same Xfinity users can use a VPN service and the website speeds are great. This proves that Xfinit
Question
I, and apparently many customers have done everything you posted and still are experiencing an incremental rise in data usage in homes that have not altered or added devices to their data usage . You don't need to be a "Comcast expert" To see a clear
Markeydusod
commented
6 years ago
to the conversation:
0
Terabyte Internet Data Usage
**UPDATED 06/19/17** As the world changes and the Internet evolves, so do we. That’s why we are making a major change to our Internet data trials and moving to a terabyte data plan in ALL of our trial markets. In our trials, we have experimented with different offers, listened to feedback, a
Question