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@hsherer They are obviously working on it....as it worked for 2 days...then stopped working yesterday, and I was able to download my email this morning. What is bothering me most (besides the inconvenience of all this) is that I don't feel they are
Can not connect to Incoming imap server to receive emails in Outlook
I have chatted twice with agents online and all I am told is that there is a problem and they are working on it. First it was give it 24 hours. I did...Outlook did connect once and I got a couple of emails...this was yesterday. This morning we once again return to not being able to download new emai
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After downgrading to the XB7 I can now successfully download iOS updates and backup my iPad to iCloud. So this solution worked for me. After setting up the new gateway device and transferring existing wifi name and password I had to forget the
Issue with Some Advanced Gateways Preventing Mobile Devices from Backing Up on Home WiFi Network - RESOLVED
An issue was identified earlier this month where some mobile devices were not able to be backed up while connected to the home WiFi network. Our engineering teams have identified and implemented a fix for this issue. All devices connected to their home network should now be able to be backed up with
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@user_ldk2ug Hi All - Whenever I go to simply view an attachment - it automatically downloads. I then have to chase it down and now have hundreds of downloads that I don't need or want. I have logged
View & Downloads
Hi All - Whenever I go to simply view an attachment - it automatically downloads. I then have to chase it down and now have hundreds of downloads that I don't need or want. I have logged over 3.5 hours being sent from one Comcast CSP to another and one "escalation" to another. Twice I just never hea
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@BeeCore Thanks for reaching out to us, the information that @EG provided is accurate. Since it's not compatible with our next generation speeds, you're going to have difficulty reaching your download or upload speeds. If you're on one of our newer
Next Gen Speeds
Hi there, I'm not seeing the speeds that are advertised on my package. 2k down and 200 up. I understand my limitation on the upload due to my S33, but I don't get close to 2K down, and the download is my main concern. Can someone confirm this speed is available in my service area or possible next st
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Internet speed issues and horrible gaming internet
Over the last year. I have used 2 different routers and 2 different modems. I own all 4 devices. I noticed over the year long period that there is something fishy going on with the download and upload speed. Doesn't matter which router or modem i have hooked up, the download speed sits around 800 Mb
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Your Home Network
I just upgraded my modem/router to an Arris G36 on Xfinity's recommendation to take advantage of my "new and improved" speeds and service. My download speed was supposed to go up to 1.2Gbps and my upload to 300 Mbps (had been around 40). The download
Not getting upload speeds
Good afternoon, I recently upgraded my cable modem speeds from 1. 2 GB to the multi-gig 2 GB. I was only getting around 40 MB uploads before and was expecting to get at least 150 to 200 Mbps based upon the advertised speeds of up to 300mps I have seen in other forum posts where you have had to repro
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@-Enter- wrote: My monthly Internet plan is 100mbps. The actual download speed is around 115mbps but the upload speed is merely 4mbps, that is only 3% of what is claimed to be. I understand that because Comcast use Coaxial Cable to transfer data so
Why upload speed is so slow?
My monthly Internet plan is 100mbps. The actual download speed is around 115mbps but the upload speed is merely 4mbps, that is only 3% of what is claimed to be. I understand that because Comcast use Coaxial Cable to transfer data so upload will be slower than download but a 4mbps is unacceptable spe
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I also have same issue and I active my service today with ARRIS S33 on 1000Mbps/ 100Mbps plan I directly connect my modem to compute with ethernet. My download speed is 920Mbps and upload is only 22Mbps. San Jose area.
Upload speed upgrade with Arris SurfBoard S33
Hi, My Xfinity account says my service is eligible for 100Mbps upload speed. I am having my own Arris SurfBoard S33 cable modem, which is also listed as a compatible device on Xfinity page. But I am only getting 20Mbps upload speed. Rebooting the modem didn't help, either. How can I enable the faste
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Hi, I'm subscribed to only Xfinity Internet, and I'm on the Connect Plan with 150Mbps download speed. I'm using Google Chrome and have cleared my cache and cookies. I am the primary user of my account. Due to the webpage error, I'm unabl
Error Message When Trying to Change Xfinity Internet Plans
Hi, I'm an Xfinity Internet customer and am considering changing speed tiers. When I go to my Xfinity account link to browse the available plans, I'm redirected to this webpage: https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003 The error message on this webpage is: We're sorry. Please con
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well I tried hooking up the Arris again and it wanted me to download the Xfinity app, which I already have. I couldn't get beyond that. I give up. There are "proposed route" flags for Fidium in my development, I am hoping it will be an option soon.
speed
I was at the basic internet package. When the price went up, I was told if I upgraded to gig speed, it would be less money. I received and set up a router/modem that is meant to handle that speed. However, I am still getting in the range of 250 MBPS, consistently. I have been on chat and phone calls
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i was forced to reset my email password, i did, however; while i can receive email, i can't send it, i get a "smtp.comcast.net" invalid user/password error, but im entering in the new password, and can download email just fine, but the outgoing serve
comcast email not working on iphone mail app
Ever since I was required to change my password for my comcast email I am having trouble using the mail app on my iphone. I keep getting the message that "The user name or password for "my email account name" is incorrect." I already have third party access checked in the security section of my emai
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I have Xfinity services and the Stream app. I don’t subscribe to any streaming services. I only use my ISP WiFi for my iPad. What download speed would I need to use Xfinity services also? What Internet services are included if I don’t add any streami
Internet Question
My Internet is through a local ISP not Xfinity. Is there a way to tell if I can watch movies available through Internet if I connect my TV to my WiFi network? Or does this feature only work with Xfinity Internet? What Internet speed is needed? Thank you very much.
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email on server, but won't go through to Outlook
I am still receiving emails at my @comcast.net address, but when I try to download the messages with Outlook, I get repeated requests to login to my email account - and no synching of mail messages. No changes have been made to my password or settings. Same problem on another computer in our home wi
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I have Gigspeed internet service, why is my upload speed limited?
I currently have Gigspeed internet over copper. I'm clocking 900 MBps download speed, but my upload speeds are between 38 and 40 MBps no matter time of day. Why is my upload speeds so limited? Shouldn't I get at least somewhat of an improvement in my upload speeds with the increase in overall Intern
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Your Home Network
@HoustonREF Thank you for the update. Since you are seeing a drop in both Download and Upload speeds, can you take a look at your connections? We want to make sure there aren't any splitters with unused ports and that all of your connections are fing
200 MBS Upload Speed
I had a tech out, and he was, with his "magic box" able to get 2100 MBS down, and 400 MBS up from my S33 modem. I am taking this signal with a Cat 6 cable to a TP-Link | BE9300 Tri-Band Wi-Fi 7 Router. I am hooking up to a 2.5 MBS port on the router to my PC, directly with ethernet. My D/L is still
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@danpojo Another possibility is the device that's ethernet connected to the gateway is incapable of higher upload speeds. Comcast has increased up and download speeds in many areas and older technology is not designed to reach the new speeds.&
XB8, WiFi Upload Speeds are good but Lan/Direct ethernet upload speeds are terrible
Just got an XB8. When connected to wifi, the upload speeds are great. However, when I direct connect to the modem/router, download speeds are great but the upload speeds are terrible! Now sure what the issue is??? I feel like there should be some kind of gateway setting but after trying various sett
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Plan says 100Mbps upload speed but only getting 14Mbps
Hello, I recently subscribed to an xfinity 300 Mbps download plan that to include 100Mbps upload speed. I moved from a previous apartment in the same building that was getting 100Mbps upload and now its only 13Mbps and occasionally it runs faster to 80+ Mbps. I have power cycled the xFi modem but no
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Your Home Network
Trying to push people to download the app shouldn't stop them from using the website. The website doesn't function properly. No 2 step verification set up then after logging in it asks to complete the 2 step verification to process a payment. That's
Problems with xfinity website
I have spent the better part of 3 hours attempting to update my payment method via the xfinity website. It puts me in a continuous loop of verifying my identity via a code sent to my email. I enter the code and the whole process restarts. I attempted to use both the useless chat bot and even more us
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How about now? I am getting 165 mbps Download Speed and 40 mbps Upload speed on speedtest by Ookla and these are the numbers from my modem and error log. What is that type 4 i keep seeing? I pay for 1000 mbps so getting 1/10th the speed https://www.
PAYING for 1000 mbps and gettin 8 mbps ....Internet was fine in Sept and getting 947 mbps hard wired
Hey guys I need help with this issue I moved into a new home and was getting 947 mbps from september 15th all throughout the end of the month. However, my internet dropped drastically in October to 35-40 mbps and then now to 8-18 mbps My setup intially in september which received the 947 mbp hard wi
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i had a hard time with this also. good news, i figured it out. just download the app on your phone or tablet and it actually has the star they mention in the instructions on firestick. sign into the app and select tha channels that you want, and they
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Favorites not working on Xfinity Stream Beta for Firestick TV
I recently purchased an Amazon Firestick TV and downloaded the Xfinity Stream Beta App onto the Firestick. I was able to activate my device and all the features (including live TV) seem to be working except for the favorites tab. When I select the favorites tab, a white cursor appears over one of my
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