comcast email not working on iphone mail app

No it has not been answered

@user_xip5jw​ unfortunately, it's really not a common solution so far that I've seen.   I sent you a private forum DM a moment ago.  Can you look at it and reply when convenient?

I have the same problem that Xfinity had me update password but now Mail on iMac and iPhone don't connect to Comcast email account, "Unable to verify account name or password". I can read or delete email in Xfinity account.

Thanks for reaching out ,user_80b3ye. Are you still getting that error message?

Yes, same message on iMac and no new email since 12/30/23 after updating password. But yesterday started getting email on my iPhone after none for a month even though I don't think I updated anything. 

@user_80b3ye Thank you for keeping us posted. Please review these settings and let me know if everything looks right on your end.

Hello @Asturboy thank you for letting us know you are also running into this. We want to ensure that your emails are always working, and would love to work with you on this! I can see you have also sent us a direct message, so we will be replying to you there!

In the future, please avoid sending Xfinity Support a direct message before being asked to do so by an offical employee. This helps avoid sending unsolicited direct messages and adhering to our Xfinity Forum Guidelines.

Hello @MacBulldog! Thank you for taking the time to reach out to our team of experts on Forums. You've definitely come to the right place for help! You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

Is anyone going to answer this or just give us the run-around like they do at Xfinity? Was on the phone for 2 hours with no resolution. If so many people are running into this, you'd think I'd see an answer on this forum. What do we do to get our email on iphone?

@pas182 are you still able to gain access to your email via our website www.xfinity.com?

Hi there @user_56ut5v! Thanks for reaching out to us here on the community forum! The first thing I would check is if you are able to log in to your email on our website connect.xfinity.com. If not, then changing the password and updating it in Apple mail would be the way to go. If you ARE able to log in, I would recommend reviewing the settings. Links to the various mail clients are located here : https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email Let us know what happens! 

Hello, @captzo! Thank you for leaving a comment with your shared concern. I see that you've also sent a Direct Message, and your wife has already attempted some of the steps we've previously advised (like resetting the password), but continues to have problems accessing her Comcast email. Thanks for letting us know! I'd be happy to see what I can do to help, and I'll reply to you directly momentarily.

Please note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further! 

Greetings, @bradstees! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having the same issues with your email, but you have definitely come to the right place for assistance.

I know it can be frustrating when different people are reporting the same  exact symptoms over several months. Unfortunately, this issue can be caused by multiple different factors, so there isn't really a single solution or update that will work for everyone. If you can access your email through the web client, and you've confirmed the "Allow 3rd-Party Access" option has been selected, but you still don't have access to your email through a 3rd party program, then there may be a setting in the program that is conflicting with something on our mail server. We can definitely go through some troubleshooting steps with you to see if we can isolate that conflict.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

@wvzr1​ same with me. ridiculous. my solution was to add my gmail and i forward comcast to gmail. its an ok workaropund. 

Hi there, @user_8919a4 Thank you so much for taking the time to reach out regarding your email concerns. I'm very sorry for the inconvenience you are experiencing. Since it's been a few days since you last posted are you still having trouble with your emails?-Richard

@user_8919a4​ Yes, the Comcast/Xfinity email program needs a complete overhaul and especially when so many of us that use mainstream third party email programs (Apple Mail, etc) and it fails over and over again to load. My wife has been without Comcast/Xfinity email on her Apple iPhone and iPad Air now for months. I even tried to mirror my settings (that are working for the moment) but that has not worked either. I have followed just about all of their online “help” advice and still it fails to load!!! 

Yes, the Comcast/Xfinity email program needs a complete overhaul and especially when so many of us that use mainstream third party email programs (Apple Mail, etc) and it fails over and over again to load. My wife has been without Comcast/Xfinity email on her Apple iPhone and iPad Air now for months. I even tried to mirror my settings (that are working for the moment) but that has not worked either. I have followed just about all of their online “help” advice and still it fails to load!!! 

@user_pxvid8​ I sent you a private forum DM a moment ago.   Can you read and reply when you have a chance?

Yes, the Comcast/Xfinity email program needs a complete overhaul and especially when so many of us that use mainstream third party email programs (Apple Mail, etc) and it fails over and over again to load. My wife has been without Comcast/Xfinity email on her Apple iPhone and iPad Air now for months. I even tried to mirror my settings (that are working for the moment) but that has not worked either. I have followed just about all of their online “help” advice and still it fails to load!!! 

Hey there, user_ws4921, thanks for reaching out through Xfinity Forums regarding the issue with your son's email account. Have you tried resetting his password to see if that helps with the third party access?