email on server, but won't go through to Outlook

I am still receiving emails at my @comcast.net address, but when I try to download the messages with Outlook, I get repeated requests to login to my email account - and no synching of mail messages.

No changes have been made to my password or settings. Same problem on another computer in our home with it's @comcast.net address messages.

Help!

Responses

U

user_b006b8

1 Message

2 years ago

I have been having the exact same problem and it was working fine on Tuesday.

1

XfinityMichaelC

Administrator

•

4.3K Messages

Thanks for sharing that link, @Again!

Hey, @user_b006b8! Thanks for reaching out to us on the forums. Please have a look at what Again has posted and let us know if this helps resolve your issue. Also, we have recently noticed if passwords have a "/" in them, this seems to not be transferred over to the server correctly and you may need to update the password without that special character.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

XfinityKei

Official Employee

•

1.5K Messages

2 years ago

@itsmary Thanks for letting us know you're having an issue with your outlook and Xfinity email setup. Have you tried logging into your Xfinity email to see if everything is ok from that end?

I would try resetting up your email clients. I have a few clinks that will walk you through it, https://www.xfinity.com/support/articles/configure-outlook-express-xfinity-internet?view=app. and https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email.

2

0

itsmary

Visitor

•

2 Messages

Email working fine again. Who knows why?

2 years ago

0

XfinityAmira

Official Employee

•

4.1K Messages

@itsmary, thanks for providing us with this update, I'm glad to hear it's working fine now. Please be sure to let us know if things change, we're here to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Again

Expert

•

31.5K Messages

2 years ago

@itsmary @user_b006b8

See if this post solves the problem for you.

0

Email

itsmary

email on server, but won't go through to Outlook

user_b006b8

XfinityMichaelC

XfinityKei

itsmary

XfinityAmira

Again

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