View & Downloads

So I can open/view photos form my desktop attachments, and I can view (without auto download) attachments on my cell or Ipad.

Why not my desktop ?

Are you talking about through the Xfinity website on your desktop? Or a third-party application, like Outlook?

Thanks for your reply.

   I have reached out to Xfinity /Comcast numerous times (5 times / 4 months now - by my records). I do not want to have to delete every attachment that you force me to download - I'd actually, just love to view them.

  It would be best for Comcast just to acknowledge that they have issues which they don't know how to resolve ? Instead, you/they have been tying me up for hours, passing me to the next CSP with repeated escalations , and say that 'they are working on it', come back 5 minutes later to say that they are still "working on it ".  I, very simply, don't want to automatically download my attachments - I simply want to view them. I would assume this would not be a 'heavy lift' for Comcast ?

   Our family/friends would like to know why is has been such a basic , unresolved issue for months and why Comcast , as my provider for 40+ years, can't trouble shoot /resolve the problem?

   It's so frustrating and disappointing, as a long time customer, that I can't get straight answer. "Working on it for months now" - just isn't cutting it.

Kindly, help me understand why and best way to resolve ?   David

Hello @user_ldk2ug, Thanks for your patience. I completely understand how frustrating this has been for you. As mentioned above, this is a known issue, and our engineers are actively working on a resolution. Unfortunately, we don’t have an estimated time for the fix yet. As soon as they identify a solution, we’ll update this thread with the details. We understand how inconvenient this is and truly apologize for the disruption.

Ok....your response is really not a response and has been repeated to me 7 times now with Xfinity customer service. The only way I seem to get an answers is with a detailed letter to FCC and copy Roberts and Cavanagh.

   Tis so very frustrating. I honestly hate thinking about even calling or dealing with Comcast/Xfinity.  Your recorded message says "we really value you as a Comcast customer" - but please do hang on the line for the next 45 minutes or until we have time for you ??

   How many of us have to leave you ?  David

@user_ldk2ug​

Ok....your response is really not a response and has been repeated to me 7 times now with Xfinity customer service. The only way I seem to get an answers is with a detailed letter to FCC and copy Roberts and Cavanagh.

   Tis so very frustrating. I honestly hate thinking about even calling or dealing with Comcast/Xfinity.  Your recorded message says "we really value you as a Comcast customer" - but please do hang on the line for the next 45 minutes or until we have time for you ??

   How many of us have to leave you ?  David

From what I understand this was a coding issue and it has been identified.  However, when it comes to coding, you just don't go "aha! there that little bugger is!" and delete, insert, and it's fixed.  This is something that they have to look at, try this fix, and run the program and if it doesn't work, they go back and try something else.  So, be patient.

@user_ldk2ug, I understand this isn’t the update you were hoping for, and I truly apologize for the frustration this is causing. At this time, our engineering team hasn’t provided any new information, so we’re unable to give a timeline for resolution. Please know they’re aware this issue is affecting many customers, and it’s a priority for them. As soon as we receive an update, we’ll share it with you right away.