Visitor
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4 Messages
speed
I was at the basic internet package. When the price went up, I was told if I upgraded to gig speed, it would be less money. I received and set up a router/modem that is meant to handle that speed. However, I am still getting in the range of 250 MBPS, consistently. I have been on chat and phone calls with support several times, they restart, reset, and provision the modem, nothing changes. I agreed to have a tech visit, but they made it for the wrong day so I cancelled it. Plus I don't trust them to not charge me for something.
I still have my previous router/modem, and Arris SBG10 which should handle that speed (although I was told it wouldn't). I am wondering if I will ever get more speed. Should I just try my old modem again? What would happen if I had two modems set up?
EG
Expert
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114.5K Messages
3 hours ago
FWIW. The SBG10 will not do gig speed. It is rated by them for up to 392 Mbps.
https://www.xfinity.com/support/internet/customerowned
It's probably a speed provisioning / bootfile issue that only a rep would be able to correct.
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EG
Expert
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114.5K Messages
2 hours ago
Concerning the SBG10, it doesn't matter what a manufacturer's speed claim may be. The only thing that matters is what speeds Comcast will provision it for.
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EG
Expert
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114.5K Messages
1 hour ago
I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards for assistance. Good luck !
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XfinityRaul
Official Employee
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2.4K Messages
1 hour ago
Hello, @user_ws9oyo. Thank you for making us aware that you're not getting proper internet speeds even after activating our modem. I would be more than happy to review your account to see what we can do to fix this.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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