Skip to main content

    Support

    Offers

U
user_ptfj2e
1st Topic

2 Messages

Sunday, February 2nd, 2025 5:21 PM

Error Message When Trying to Change Xfinity Internet Plans

Hi, I'm an Xfinity Internet customer and am considering changing speed tiers.  When I go to my Xfinity account link to browse the available plans, I'm redirected to this webpage:

https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003

The error message on this webpage is:

We're sorry.
Please contact us and one of our friendly and knowledgeable representatives can help.

Please help.  Thanks!

Question

 • 

Updated 

3 months ago

34

1

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

3 months ago

Hi user_ptfj2e, I appreciate you trying to use our website and the self-service options to find a new speed tier. I like to use those kinds of options with all of my accounts when I can to. I can help you with finding a tier that meets your needs. First I'd like to check a few things on that error message you're seeing though. If you're subscribed to other services, and are in a grandfathered package, sometimes you'll need to work with a representative to find a new package/promotion. A few other things to check are clearing your cache/cookies, and make sure you're signed in as the primary user role. Did you know what speed tier you were looking to change to? 

 

2

0

user_ptfj2e

2 Messages

Hi, I'm subscribed to only Xfinity Internet, and I'm on the Connect Plan with 150Mbps download speed.  I'm using Google Chrome and have cleared my cache and cookies.  I am the primary user of my account.  Due to the webpage error, I'm unable to even get to the page that provides me the options of the different available speeds.

Like

Reply

3 months ago

0

XfinityVictor

Official Employee

 • 

1.3K Messages

 

user_ptfj2e I am happy to help you, by going over our current promotions. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

forum icon

New to the Community?

Start Here