Contributor
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103 Messages
Internet Question
My Internet is through a local ISP not Xfinity. Is there a way to tell if I can watch movies available through Internet if I connect my TV to my WiFi network? Or does this feature only work with Xfinity Internet? What Internet speed is needed? Thank you very much.
EG
Expert
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117.1K Messages
3 years ago
The concern is not "X1" help related. Topic moved here to the proper help section for assistance.
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XfinityJosephA
Official Employee
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2.2K Messages
3 years ago
Hello, @Lanka, if your TV is connected to the internet than you can view online content you have access to. For example, content available in third-party apps such as Netflix, HBO Max, and Tubi to name a few. You would need Xfinity service to access Xfinity resources like the Xfinity Stream app or X1 features. The internet speed you want just depends on how many devices you are planing on using and what you're streaming the most.
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Lanka
Contributor
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103 Messages
3 years ago
I have Xfinity services and the Stream app. I don’t subscribe to any streaming services. I only use my ISP WiFi for my iPad. What download speed would I need to use Xfinity services also? What Internet services are included if I don’t add any streaming services? I am really only interested in movies. Thank you very much.
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EG
Expert
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117.1K Messages
3 years ago
@Lanka
Here's how....
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
[Permission from and credit given to BruceW].
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