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Visitor

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3 Messages

Monday, January 27th, 2025 9:33 PM

Not getting upload speeds

Good afternoon, 

I recently upgraded my cable modem speeds from 1. 2 GB to the multi-gig 2 GB.  I was only getting around 40 MB uploads before and was expecting to get at least 150 to 200 Mbps based upon the advertised speeds of up to 300mps

I have seen in other forum posts where you have had to reprovision the modem. I was wondering if this could be done to fix mine

Expert

 • 

108.3K Messages

2 days ago

Are you using a gateway device rented from Comcast or your own purchased modem ? Make and model number ?

Visitor

 • 

3 Messages

I have the xb7 rented from Comcast 

Visitor

 • 

3 Messages

Any update to help?

Would love to figure out why I am not getting full upload speeds

Expert

 • 

108.3K Messages

4 hours ago

Did you ever get a confirmation E-mail stating that your local area was ready ? Sometimes the cart gets put before the horse.

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