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Thursday, January 25th, 2024 2:01 PM

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comcast email not working on iphone mail app

Ever since I was required to change my password for my comcast email I am having trouble using the mail app on my iphone. I keep getting the message that "The user name or password for "my email account name" is incorrect." I already have third party access checked in the security section of my email account.

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2 years ago

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MacBulldog

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10 Messages

2 years ago

Yes, the Comcast/Xfinity email program needs a complete overhaul and especially when so many of us that use mainstream third party email programs (Apple Mail, etc) and it fails over and over again to load. My wife has been without Comcast/Xfinity email on her Apple iPhone and iPad Air now for months. I even tried to mirror my settings (that are working for the moment) but that has not worked either. I have followed just about all of their online “help” advice and still it fails to load!!! 

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MacBulldog

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10 Messages

2 years ago

Yes, the Comcast/Xfinity email program needs a complete overhaul and especially when so many of us that use mainstream third party email programs (Apple Mail, etc) and it fails over and over again to load. My wife has been without Comcast/Xfinity email on her Apple iPhone and iPad Air now for months. I even tried to mirror my settings (that are working for the moment) but that has not worked either. I have followed just about all of their online “help” advice and still it fails to load!!! 

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user_2c0e95

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1 Message

2 years ago

The advice to check the third-party access box in the security section of your email account isn't correct. Make sure it is unchecked. Once I unchecked the box, my email was immediately populated and  all my Comcast emails visible on my phone!  

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user_aqhj8n

1 Message

2 years ago

i was forced to reset my email password, i did, however; while i can receive email, i can't send it, i get a "smtp.comcast.net" invalid user/password error, but im entering in the new password, and can download email just fine, but the outgoing server is my problem, ive deleted everything and entered in everything correct, but still an error.

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user_cyekd3

1 Message

2 years ago

I'm having the same problem

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XfinityChristy

Official Employee

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2.7K Messages

 

user_cyekd3 Hello! Thanks so much for taking a moment to reach out here on our Xfinity Community Forums where we can help with all account/service questions and concerns.

I’m sorry to hear you’re having trouble with your Comcast email after changing your password. It can be really frustrating when something like this disrupts your access. To help you get this sorted I have a few questions:

  1. Have you made sure to update the password in the mail app settings on your iPhone? Sometimes, the new password needs to be manually entered in the app.
  2. Could you double-check that the email account settings (username, password, and server settings) in the mail app match the updated details? Sometimes a small mistake in these settings can cause login issues.
  3. Have you tried restarting your iPhone or the mail app? Sometimes this can help refresh the connection.

If these steps don’t resolve the issue, please let us know please send a DM with your full name, address, and a bit more information about what you're experiencing. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

 

 

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2 years ago

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