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user_17kgid Please reach out to Apple Support since we know your in-home WiFi is connected and the issue is with the devices themselves, we suggest consulting with Apple so that they retain the WiFi login information and remain connected.
iPhone and MacBook won't stay connected to home wifi network
My Apple products (2021 MacBook Air and iPhone 11) won't stay connected to my Xfinity home wifi network. My non-Apple products (Samsung tablet, Lenovo TV) stay connected without issue. When my network name appears in the list of available wifi networks, it appears without a password (even though I d
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Hey @user_26a79d, thank you for reaching out to Xfinity Support on our forums. Have you had any other issues with the internet or WiFi on the phone? Also, have you noticed if it is happening on other WiFi connections?
WiFi calling question
I have both cellular and WiFi calling turned on. When I am home my iPhone 14 has started getting a lot of ‘call failed’ messages when I call out and sometimes people call me and my phone never rings. Also in some of these situations when phone doesn’t ring I do not see a missed call in ‘recen
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user_1q580h - You can change your home network's WiFi channel selection or mode Using Xfinity xFi, and Using the Admin Tool. XB6 or newer Xfinity Gateways have been upgraded with software that manages advanced WiFi settings automatically to help opti
XP6 Modem & split bands
My XP6 modem has a setting to allow split bands which I need as I have many devices connected to my network that require 2.4 wifi. It worked with my old Xfinity modem and with the new one until I "tested" it by switching off the "Split Bands" function. When I discovered that some of my devices no lo
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I went to the Approved device site under Xfinity and got the following for my device: Cable Modem and Wifi Router Netgear CAX80 | Model number: CAX80 Model Specifications This device is compatible with your service downloa
Setting Up 2nd Internet Access
I'm paying for the 1200 high-speed connection, however, I'm lucky if I get a little over half of the up and down speed. I have run numerous speed testing and they all come in well under what I should be getting. I understand that the speed changes at times if you have multiple connections either in
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I've done a little homework here. My Xfinity streaming app was working pretty well on three different Roku devices... until I replaced my Cisco Meraki WiFi access points with Unifi WiFi 6 Lites. Now I have the same problem as the rest of you on this
Xfinity Stream App Freezes
Xfinity Stream app keeps freezing for about 10 15 seconds periodically. This occurs on 3 different SamrTVs - @ Samsung and 1 LG. This can be very annoying. None of the other non-Xfinity apps freezes; only Xfinity Stream. How do we fix? Thanks.
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From the link that @user_eg4eky supplied: "Note: Your phone must be connected to the Xfinity Mobile network in the United States to set up WiFi calling." So, I guess it WIFI calling is a proprietary feature when using xfinity as your internet servic
AT&T WIFI calling not working with Xfi modem/router, calls don’t go through or fail outbound
For many years we’ve had great success with AT&T wifi calling on our phones, using a third party Motorola modem with our xfinity service, and third party WIFI router. No problems, HOURS AND HOURS of calls per day, calls coming in fine, going out fine, no stutter or hiccups. Since moving to an
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Thank you for reaching out to us here @user_fm5028. There would not be an option to set up a separate guest network, but you can have your guests access the WiFi hotspot your modem broadcasts. Your Xfinity Wireless Gateway broadcasts two additio
Access Point with XB6 Gateway
I have an XFI ADVANCED GATEWAY (XB6). I understand that Xfinity gateways don't have a guest network, aside from the Xfinity hot spots. Is that correct? If so, can I simply connect an access point with a guest network to the gateway? We have occasional guests stay in an extra bedroom in our home and
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Thanks for that doc on pausing and unpausing devices. My Moto G play does not show up on the list and it hasn't connected to wifi since April 18th. I did a factory reset on it and it still did not connect to the wifi. Earlier today, I just disconnect
Phone stopped connecting to home wi-fi
Motorola LG phone suddenly stopped connecting to home wi-fi. Tried resetting Xfinity router and phone network, restarting phone, turning airplane mode on/off and forgetting/reconnecting home wi-fi. All other devices including other phones connect with no problem. Home wi-fi says "disabl
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re-evaluate home for xfi pod.
During the home evaluation for wifi coverage we were re-modeling and not using a portion of the house. Now that the remodel is nearly done, I have noticed that wifi isn't reaching that portion. How do i redeem my free xfi pod?
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Customer Service
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Trying to get direct messaging
I saw I need to post to unlock the direct messaging. I would like to remove the unlimited data from my wifi plan
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Customer Service
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I NEED LIVE AGENT HELP!
I have a new computer & need to switch out my old Comcast WiFi router with the new GATEWAY you sent me. (& then where to return the old WiFi box): I NEED a LIVE AGENT !!!!
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Customer Service
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Why has my internet fee increased so d without warning?
My WiFi bill has increased by over 25% and I am no longer paying a competitive rate. Has there been an announced increase in pay or is this an error? I will look to change WiFi company if this is not rectified.
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Billing
My wife and I each have a Pixel 3a and both my sons have iPhones. We our on XM as is one son, the other is on AT&T. We leave data and wifi on all the time and are on wifi when we are home. We are able to send and receive pictures and
Xfinity Never disclosed that Sending Pictures SMS or MMS on WIFI only, does NOT function.
Xfinity Never disclosed that Sending Pictures SMS or MMS on WIFI only does NOT function. I left Verizon for this wonderful Xfinity Mobile not realizing I was giving up sending PICTURES via TEXT, without having to manually turn on Cell Data and turn it back off each time. Terrible ...
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@Amahodaya wrote: ... I get 90Mbps wired and 75Mbps wifi now ...Asking again: does Device Manager show an Ethernet network adapter? The Intel AC 3165 appears to be a wifi-only device. Also what is the model number of the Wifi router?
Internet Extreme Download Speed test Result - what should I see?
I just switched to Internet Extreme a couple days ago. I am connected to my router using LAN, and the xfinity speed test returns 90 Mbps download and 24 Mbps upload. Should I see closer to 400 Mbps download?
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Is it possible to run a second modem to a separate office built in the backyard? The wifi does not work well so far from the house. Would this work? I need to solve for poor wifi connection in the office.
Adding a second modem/router
This may be a simple question but I didn't see an obvious answer when I searched for one. The cable jacks in my house are on one end of the house or the other on separate floors. I have the Xfinity supplied modem/router in my office on one end of the house but I would like a better signal in my medi
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I think Xfinity put it in bridge mode since I didn't want WIFI on or would use. Can I just take it out of Bridge mode so I can connect multiple computers on the WIRED Ethernet, or will the WIFI reactivate?
Only one computer connects to the internet thru wired xfinity exthernet ports
Just got connected with XFINITY, & renting their Arris TG1682 that comes with [x4] Ethernet connections on the back & x2 Phone jacks. Using all WIRED connections, I connected two computers to two of the Ethernet connections on the back of the modem/router and only ONE computer will connect t
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Hello, user_4pnab7 thank you for taking time out of your day to reach out over Xfinity Forums. You've contacted the right place for assistance, and do want to help answer your question. The modem signal only extends so far from the modem, so the furt
internet not working in back of house
i need internet in the back of my house and it isn’t working? am i too far from the modem? how do we fix this?
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@EG I don't see an option within the xfi app as clicking the pencil shows me the wifi name, security mode, and then the broadcast wifi name option. On the website the channel option is disabled.
Got new Xfinity modem and now can't print over wifi with epson workforce 545
Got new Xfinity modem and now can't print over wifi with epson workforce 545. Prior to switching out to new modem epson printed with no issues. I've seen multiple post where people are having issues but I haven't found anything that works yet. From what I can tell there might be an issu
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I have the exact same issue. None of the apps on my smart LG TV will work unless I switch from my WiFi router to my personal hotspot on my iPhone with WiFi turned off on my iPhone using my ATT data usage.
Problems with Some Apps on Xfinity Wifi
For the last few months I have had problems with certain apps across several devices (TV, Android, etc.) not working while on wifi. Some will not open or will take minutes to open. Examples: ESPN app on phone, many, many streaming apps on TV. If I turn on data they work fine, if I am on a different
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It depends on your WiFi gear. What equipment are you using? I'm thinking model numbers here. Are you testing close to the router with an unobstructed line of sight between the router and client? 600 is about what I get using a WiFi 5
zandor60657
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What is the typical wireless internet speed for 1GB service home service?
I have a Netgear modem and Orbi router set-up capable of handling 1GB. My previous service was 800MB and I typically got about 550 - 600MB on a wireless connection speed test. I just upgraded to the 1GB service and even after rebooting my system, I have noticed no change in my wireless speed
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