I NEED LIVE AGENT HELP!

Good evening @user_80mv2s, and thank you for reaching out on our Community Forums with your concerns, we appreciate your time and assure you that you've reached the right team to help! Rest assured we are a team of real agents here and can assist with any concerns or issues you are running into with your new gateway. To confirm, I see that you stated you have a new gateway, are you running into trouble connecting your new computer to your network? Is your new gateway set up and activated yet? 

If not, you can activate your new equipment easily and conveniently using our awesome XFINITY app by following the instructions listed here https://www.xfinity.com/support/articles/activate-xfi-gateway-app. 

I also see that you are looking for instructions on how to return the hold modem.

There are several ways to return the equipment. You can visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us, package up the equipment and hand it off to your local UPS driver or schedule a pick up with UPS. Please be aware UPS may charge a fee for at-home pickup service. You can also simply drop it off at your nearest XFINITY Retail location. Please visit https://www.xfinity.com/local/store-offers to find your nearest location along with the associated store hours. Or, you can take it to your local UPS store and they will box it up and return it for you. Visit theupsstore.com/tools/find-a-store to find a UPS Store near you.

Do any of these options work for you today? We look forward to hearing back from you. 😀