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Tuesday, October 29th, 2024 5:54 PM

Why has my internet fee increased so d without warning?

My WiFi bill has increased by over 25% and I am no longer paying a competitive rate. Has there been an announced increase in pay or is this an error? I will look to change WiFi company if this is not rectified. 

Official Employee

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2.6K Messages

1 month ago

@user_8vho36 From my experience it usually goes up due to an end in promotional rates on the account but I am here to confirm what is going on. If that is the case I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account.  You can also set up the services directly from the website. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

 

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

12 Messages

Thank you. I look forward to my DM receiving a response. 

12 Messages

Thank you for the response. I have forwarded you the requested account details and look forward to you looking into my query. 

12 Messages

I hope the supplied additional information helps you find my details alongside the pre supplied details 

12 Messages

Thank you. I am yet to receive the log on code, was it sent?

12 Messages

I have received the code and have returned it to you 

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