1 Message
internet not working in back of house
i need internet in the back of my house and it isn’t working? am i too far from the modem? how do we fix this?
1 Message
i need internet in the back of my house and it isn’t working? am i too far from the modem? how do we fix this?
XfinityJustinC
Official Employee
•
1.2K Messages
9 months ago
Hello, user_4pnab7 thank you for taking time out of your day to reach out over Xfinity Forums. You've contacted the right place for assistance, and do want to help answer your question. The modem signal only extends so far from the modem, so the further away you are the weaker the signal is. I have a metal roof, so there are spots throughout my home that experience connection issues as well.
We offer WiFi boost pods that are compatible with our modems, and a great mesh network to extend the WiFi network and eliminate deadspots: https://www.xfinity.com/learn/internet-service/wifi/xfi-pod. You can also purchase a WiFi extender from Best Buy, Amazon, electronic store. They don't need to be a Xfinity WiFi extender/boost pod, so wanted you to be aware of your options.
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