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ANSWERED: Canon printer scan to email configuration
***Created by our Community Users*** I am sure that people will run into this. On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working. Summary is to change the SMTP port to 587 and use your smtp auth set to your Comcas
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my prepaid card signup bonus was supposed to be emailed to me per the website. I've checked my email accounts and spam folder, nothing
my prepaid card signup bonus was supposed to be emailed to me per the Incentive Status page of the website. I've checked my email accounts and spam folder, nothing. /spent 90 minutes on the phone with support, nothing. Didn't even know what I was talking about. NONE of the automated telephone trees
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@user_rhjq54 You are 100% correct, it is not a User issue. As you can see from my post, the email server mail.comcast.net does not respond to a ping. Also, for me, it cannot be a password issue because I can log into my account, get web mai
Unable to Access Comcast Email Accounts using Outlook 365
This problem just started for me today. Outlook 365 keeps asking for server authentication and password information in order to log in and access the account. However, when using Outlook 365 I can send outbound emails from Comcast Email accounts. I have referred to all the Xfinity Support documents
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Hi @Harry3667. We no longer provide our XR2 remotes anymore. You can order a replacement remote by using the Xfinity Assistant within our Xfinity My Account application or web portal. All you would need to do it type in "Replacement Remote" to begin
New remote.
Hello -- I'd like to order another new XR2 remote control, but I forget how to go about it.
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Hey @user_r72chu, Thank you for visiting our official Xfinity Forums Community support page. You can certainly look up any incentive gift card status by visiting our Xfinity Incentive Tracker web portal. If you have any further questions on the sta
$100 BYOD never received, was I scammed?
Has anyone else not received their $100 gift cards for BYOD from back in January? I brought 3 lines over on January 12th. My fulfillment day was March 27th. I have been reaching out to customer care over and over again I have and get no help just keep saying keep waiting. It’s been 7 weeks since the
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Doesn't work, one gets an error message along the lines of 'you can't import a comcast email address' or something along those lines. I'll have to call support today, as they are closing down the xfinity Connect android app for some lame reason, whic
Move email address from one Comcast account to another...
I would like to move an email address from one of my Comcast accounts to another. I stopped by the Comcast brick and mortar and they said they cannot help because of security issues. How is this done? Thank you, Bob
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Cannot connect to comcast server via phones or tablet
I can get email if I log into the xfinity web site, however when I attempted to connect via mail apps it won't connect to the server. I have tried different mail apps and using multiple devices to connect to the server. It happened suddenly, In the morning my normal mail app (Samsung email) showed n
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Devices
Accepted Solution
user_fpj26i Thanks for reaching out. Your settings to compose an email message may have been changed. In your email web portal, go to settings (the gear icon in the upper right), choose email settings, go to compose under mail, and ensure the 'Format
i have lost my email fonts, colors, ability to highlight, bold,urgent any emails cannot find how to get my preferences back!!
i no longer have the task bar to bold or hightlight or change colors as below in this space.
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People need to know that the direct message doesn't get any results in regards to prepaid labels for returns. Total waste of time. Xfinity needs to fix their web page for returns. There's hundreds of these types of issues on the boards... and no one
Trying To Make A Return - Equipment Not Listed On Account
I'm trying to make a modem return and I need a UPS prepaid label. I logged into my account and in the section where it says "select your equipment you'd like to return" is blank. Nothing to select. I'm too far away from an Xfinity Store. Could someone please help?
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I rent a router/modem from them and wonder if replaceing the hardware will help, I'm not sure. It looks like all the articles I can find on the web are from earlier in 2019 regarding innacurace data usage calculations. It seems like there is still a
device usage and summary home network activity last 24 hours don't match up
Something on my network is using a LOT more bandwidth than usual. I'm normally around 500 GB/mo give or take. This month in only 28 days (5 of which I was not here and nothing high-bandwidth was active, so really more like 23 days) I am using 926 GB and got a warning about going over the cap. Howeve
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Data usage incorrectly showing "0 GB" for the last three months
Since November of 2024, I've lost the ability to monitor my data consumption. Both the Xfinity app and the web page shows that I've used 0 data, which is obviously incorrect. This same issue happened --and was resolved by Comcast-- a bit over a year ago (details here: https://forums.xfinity.com/conv
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Customer Service
Oh, and WHY was this moved away from Steaming and into TV? I don't even have a TV (or box). All I do is watch on Xfinity stream on my computer. And the issue occurs on the streaming web page that shows things like, Recently Watched, Rece
How do I get rid of stuff under "Recently Watched'?
So frustrating. I see a movie I may be interested in, but there is no way to tell whether it includes ads or not until I start it. I see ads and immediately stop. With a non-ad movies (like HBO On Demand), I can get rid of movie from "Recently Watched" by simply skipping to the very end, let it play
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@Again TY. I also posted on the HP Community portal, but not a single response over there... I was able to connect to the Embedded Web Server when the printer had been assigned a valid IP address (either wired, Wifi, or wifi direct). With the 169.254
Wifi printer no longer reachable on WLAN
Hi, I am no longer able to print to my HP LaserJet 1217 MFP via xfinity wifi. It's worked flawlessly before - has Xfinity updated some settings on my router? The printer is configured with a static IP address, and it's able to join my home wifi network via your XB3 router. The printer display shows
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@VerticalNH wrote:I actually was able to solve this. I simply logged into the router via web interface, went into the settings and was able to see both the 2.4 and 5 GHz networks. I clicked disable on the 5 and set my Wi-Fi devices up, then turned th
Feit Electric Smart Bulbs with xFi Pods - 2.4 GHz needed and I can't split the connection type
I have a dual band modem and, in the past, have used a wifi extender for hard to reach areas in my house. I had several smart devices (IoT devices) connected, but when I connected them the first time, I had to disable my 5 GHz wifi temporarily. They connected fine after I did that. Now, I have ditch
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Outage
Your web sight says the outage was reported 2/19 it was reported 2/16 and I received a text saying it would be fixed 2/16 8:45. I received a text today 2/19 at 12:56 saying the problem was fixed it was not. I received a text today 2/19 saying it would be repaired today 2/19 at 4:40 it is not . Does
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Customer Service
@Nvisn I see that ad also on the Xfinity Mobile web site. However, I do not see that reward either. Must be for specific rewards member tiers only. I almost fell for the bait way back when they offered a watch for free. But that locked you in for 2 y
Xfinity Rewards/Apple Watch
Hello. I am continuously getting the same Facebook ad for “up to $300 off an Apple Watch series 10” via Xfinity Rewards. I am a gold member however, every time I log into my rewards portal, I do not see this offer. Any ideas?
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Home internet keeps disconnecting
I activated the system two days ago and since then the system is highly unstable. Random disconnections keep happening, sometimes needing to reboot the modem. NAS is not working properly, is slow and keeps disconnecting and reconnecting. Not possible to remote work because web call gets disrupted. I
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Your Home Network
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Changing the password of an email account not currently linked to a Comcast account
Hi - I've seen other threads and reddit posts on this topic, but I can't get the help I need so trying here: Like many others, I received a message when using the web email client that I needed to change my password. I have one email address that I created about 5 years ago when I moved back to an a
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Sign-In and Account Management
@hockey555 ... GREAT idea! I downloaded the Xfinity Connect app (why are there so many different Xfinity apps) ... and was able to access Call Forwarding from the app. After doing that, I was able to access it on the web from my desktop as well. Inte
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Error with Advanced Call Forwarding
We are trying to use the Advanced Call Forwarding with a long established Comcast/Xfinity account that includes two Xfinity Voice phone numbers. We are logged into the account holder user (the only user on the account) and I can confirm in My Xfinity users that the user role is Primary. However, und
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