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user_fpj26i
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Sunday, February 18th, 2024 9:00 PM

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i have lost my email fonts, colors, ability to highlight, bold,urgent any emails cannot find how to get my preferences back!!

i no longer have the task bar to bold or hightlight or change colors as below  in this space. 

Question

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Updated 

9 months ago

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XfinityMartyR

Official Employee

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1.5K Messages

9 months ago

 

user_fpj26i Thanks for reaching out. Your settings to compose an email message may have been changed. In your email web portal, go to settings (the gear icon in the upper right), choose email settings, go to compose under mail, and ensure the 'Format Emails as HTML and plain Text' is selected. Once that is selected, try to compose a message to see if your formatting options are back.

 

2

user_fpj26i

4 Messages

Thank you so much!! you just solved ALL my problems, Mr. officcial Xfinity employee!!!

What a wonderful space this is for people having problems!!!

I remember checking and unchecking boxes here, when I first started having a problem!

You are a wonderful person and may God bless  you abundantly!!!

9 months ago

CCJodie

Problem Solver

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1.3K Messages

 

user_fpj26i So happy @XfinityMartyR was able to help! Thank you for the kind words. 

 

I no longer work for Comcast.

9 months ago

0

EG

Expert

 • 

107.2K Messages

9 months ago

The concern is not "Home Security Devices And Equipment" help related.................. Topic moved here to the proper help section for assistance. 

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user_fpj26i

4 Messages

what is "here" please?

9 months ago

Again

Expert

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31K Messages

9 months ago

@user_fpj26i 

i no longer have the task bar to bold or highlight or change colors as below  in this space. 

Have you tried clearing your cache?  Tried a different browser?

2

user_fpj26i

4 Messages

I did clear cache, in fact I lost all my faves on my xfinity email page that I go to daily!!!

another browser? I cancelled my duckduckgo so i could find a solution here. It seems I had a microsoft update about the same time as this happened. I'm so confused, a senioe citizen...

9 months ago

0

Again

Expert

 • 

31K Messages

@user_fpj26i​ 

I did clear cache, in fact I lost all my faves on my xfinity email page that I go to daily!!!

another browser? I cancelled my duckduckgo so i could find a solution here. It seems I had a microsoft update about the same time as this happened. I'm so confused, a senior citizen...

You most likely are using the browser installed on your computer, which is probably Microsoft Edge.  When I say "using a different browser" I mean something other than the one you are currently using.  However, I think that if you close your browser down, and restart your computer you might see that tool bar re-appear.  Give that a try and let's see what happens.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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9 months ago

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