$100 BYOD never received, was I scammed?

Has anyone else not received their $100 gift cards for BYOD from back in January?

I brought 3 lines over on January 12th. My fulfillment day was March 27th. I have been reaching out to customer care over and over again I have and get no help just keep saying keep waiting.

It’s been 7 weeks since the “wait 2-4 weeks since fulfillment day”

Anything I can do?

Responses

XfinityDemitrius

Official Employee

•

1.8K Messages

1 year ago

Hey @user_r72chu,

Thank you for visiting our official Xfinity Forums Community support page. You can certainly look up any incentive gift card status by visiting our Xfinity Incentive Tracker web portal. If you have any further questions on the status, you should be able to see a 'Contact Us' page where you can message our Value Fulfillment Team for any updates and additional information.

2

0

U

user_r72chu

3 Messages

Fully aware of the tracker, it’s useless. It keeps saying “pending fulfillment eligibility” even though we are 7 weeks past fulfillment, never missed a payment in being a Cable or Mobile customer.

MOBILE

BYOD

©PENDING

FULFILLMENT

ELIGIBILITY

OFFER: 1/12

-1/30/2024

$100 PREPAID CARD PER ELIGIBLE

PHONE LINE

Tracking Start Date

Jan 12, 2024

Estimated Qualification Date

Mar 27, 2024

Issued Date

Issued Amount

1 year ago

0

XfinityDemitrius

Official Employee

•

1.8K Messages

I would highly recommend reaching out to the Value Fulfillment Team using the Contact Us link at the top of the web portal @user_r72chu. Any further assistance would need to go through our Xfinity Mobile team for account review as we have do not have access to the Xfinity Mobile billing and services tool to review. Our Xfinity Mobile team can be contacted by Phone (1-888-936-4968), SMS (888-936-4968), or Chat (https://www.xfinity.com/xfinityassistant/?channel=xMobile).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

U

user_f3udwl

1 Message

8 months ago

Is there a class action in the works for this? I think a lot of us got scammed on this promotion. I tried checking status of my promotion with a live agent over chat. Once I got through to someone and they began pulling my information they went silent without ending the chat. What kind of nonsense is this?

1

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XfinityLinda

Official Employee

•

1.8K Messages

@user_f3udwl Thank you for reaching out about your concerns with the status of your promotion. You have reached the team that can assist with this. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

8 months ago

0

Customer Service

user_r72chu

$100 BYOD never received, was I scammed?

XfinityDemitrius

user_r72chu

XfinityDemitrius

user_f3udwl

XfinityLinda

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