Unable to Access Comcast Email Accounts using Outlook 365

Hello @user_cno4h9 Thanks for letting us know you're having an issue with Outlook and your email account. You’ve come to the right place for help. I would like to troubleshoot with you. Base on the error above, have you had the opportunity to reset your password? Can you reset your Xfinity password, then copy that password over to Outlook and any saved browsers you may have setup.

I have the same problem and that doesn't work. I've reset the password 3 times and now my email is just vanished with all of my emails along with it. It is the SECOND Time this has happened and it's a shame you can't talk to someone to get this resolved. My email worked just fine last week and now I can NOT access any communications with my Bank/School/Work, etc. In order to change my email they will send a llink to the email that I can't access which does NOT allow me to change my email address. What a crock Xfinity...how can you allow this? Shameful.

Hey there, user_89s30r, thanks for reaching out through Xfinity Forums regarding your email account. We would be happy to help you troubleshoot! Have you tried accessing your email on another device to see if that helps? Also, how are you currently accessing your email through our website?

I have four computers and I've tried to access it on all of them and nothing works. It's as if my email address just simply vanished. My password no longer works. As mentioned before, this is NOT the first time this has happened, however this is my MAIN email address this time. As a matter of fact, it doesn't even show up in my account anymore when I log in to the Xfinity website.

@user_89s30r I would like to take a further look into this email login problem you're experiencing. In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

Similar issue but also says ip address temporarily blacklisted from outlook 365. Email works fine online xfinity.com. I have changed password 3 times.

@bcjeppesen Thank you for reaching out to us here so we can help with your Email issue. Our engineers are aware of the issue and we are waiting for a fix. Please keep an eye out for any updates that become available. In the meantime, you can manage your Email account through our Xfinity web page. 

Hi there, user_29g8ws! Thanks for reaching out about the emails not coming through with Outlook. I have a couple of questions. Are you seeing the same server message in Outlook or something different? If you login to the Xfinity Connect email site do you see all of your emails? 

Hello, @user_rhjq54! Our teams are aware and working on investigating this issue. In the meantime, using our web app is a workaround.  The link is : connect.xfinity.com Thanks for bearing with us! 

@XfinityFrank​ 

Hopefully you will post here when the issue is resolved.  I am still having an issue since yesterday.  Here is the latest ping:

PS C:\WINDOWS\system32> ping mail.comcast.net

Pinging imap.ge.xfinity.com [96.118.153.47] with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 96.118.153.47:

    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

PS C:\WINDOWS\system32>

The issue is only with Outlook (no it is not a password issue!!) but Web Mail and the phone app is ok.

Joe P

Howdy joep63

I was curious if you have done a full reboot of the system? I have been helping some customers get this sorted out and wanted to make sure we help you get back up and running. Auth wise, successful patterns have been connected with 1)resetting the user password, 2)remove the email account from the connected client, 3) reboot the machine, 4) re-add that account with the updated password credential. 

@user_rhjq54, we have actually seen some success with the steps Thomas has pointed out, but as I mentioned in my previous response to you, using the web app at connect.xfinity.com is a great alternative for the time being! 

@user_rhjq54​ 

You are 100% correct, it is not a User issue.  As you can see from my post, the email server mail.comcast.net does not respond to a ping.

Also, for me, it cannot be a password issue because I can log into my account, get web mail and get email on my phone app.

The only other possible issue (very rare) could be my IP is being blocked.

Joe P

@joep63​ My testing shows the same. Its almost as if they decomissioned the email servers, put in some firewall rule or inspection, borked authentication on the backend, or even MAYBE just MAYBE decided to no longer use imap.comcast.net but instead xfinity branded DNS entries. Who knows... communication is poor on IT infra changes!

@user_rhjq54​ 

FYI

I checked my IP address to see if it is blocked and it is not.

I just tried to send an email and it went!!!  Never thought about trying to send.

Give it a try...

Joe P

@XfinityFrank​ 

This issue is now 3 days old and neither you or the other 5 "Official Xfinity Employees" have offered a solution to the issue here.  To reiterate I can send and receive email from the Web and phone and I can log into my Xfinity Account.  On my Computer, using Outlook, I can send email but not receive.  I posted the Ping results showing mail.comcast.net as "timeout" which is not a password or profile issue so recreating either is futile as can be seen by others that have tried that.  Also, if it were a password issue I would not be able to get email on the Web or the phone.

I checked my IP address and it is not being blocked.

Please address this issue with a positive solution.

Regards,

Joe P

@screen_name007​ 

If you look around this Forum you will discover that this issue has been going on for many months with no one definitive solution.  Some people have even sent letters to the CEO!  I did not and would no recommended some of the recommendations that the "Xfinity Employee's" have offered like deleting your profile, uninstalling Outlook and rebooting.

As of this post I tried installing a VPN which will masks my IP and it seems to be working but give it time and it also may get blacklisted.

Joe P

Thank you for reaching out to us @screen_name007! Could you please reset/change the password for your Xfinity email following the steps in this link here?

After changing the password, please log out/remove the email from your phone’s mail app. Then please make sure your email has third party access enabled. To enable third-party access to apps such as Apple mail, please:

Sign in to your comcast email through the website here.
Select the settings (gear icon) in the top right
Select “Email Settings” below the gear icon
Select “Security” in the top left
Make sure the box below “Third Party Access Security” is checked.

After changing the password, deleting/removing the email from your iPhone’s mail app settings, and enabling third-party access we will want to follow the steps in this article to make sure the Xfinity email is correctly added the email app on your iPhone.

@user_j9rwzb​ 

I have the same issue, started around 8am eastern 6/19/24. And the web workaround doesn't work - i do not see the e-mails associated with the account I use daily, just the master e-mail account. help.

How were you accessing this account?

Our team can help, user_j9rwzb? Is this issue specific to Outlook, and are you able to access your emails via Xfinity Connect? If you had not already, resetting your passwords within your email client may help too. 

@user_rh9y6h​ 

I have the same issue - cannot send or receive email through outlook on laptop or on phone using comcast.net email that i've had for years. I changed password, didn't work. I deleted the account from Outlook with intention of adding it back and it won't take it. I have spent an hour on phone with Microsoft and the account is NOT being blocked by them.  Could you post the settings for Outlook here again to make sure we're getting the correct settings - what to check for security and what not to check? 

I also can use your webmail and have forwarded the comcast.net email to another of my accounts so i can at least get them. Please fix this....

You can find the settings here.