We have Succession Season 4 on "Saved Search". Only way to get it, even though we have HBO subscription.  Was ok.   Now if we try to access it we get Error Code M!DCBPF.  What's the problem?  Other shows we have on Saved Search are ok.

I have tried all suggested codes and and reset the remote and it still won't pair

Rec'd new Xumo remote with upgraded 'flex box'. It's supposed to be a universal remote, but it won't connect to anything in this universe including the box with which it arrived. Spent over an hour in chat with about 4 different agents who assured me that they could fix the issue--and they really d

Good Afternoon everyone, We are experiencing an issue with our xfinity XR15 remote that started yesterday, first time this has happened.  Everything on the remote works perfectly except now the volume, mute, power, and TV inpuit buttons do not work.  I tried factory reset on the remote and repairing

My remote turns on my tv, audio receiver, and box just fine and control volume, functions, etc. However when turning things off it doesn’t turn the audio receiver off so I continue to get the audio from whatever I was watching.

My husband and I cannot use Xfinity’s remote control due to arthritis. The amount of strength necessary to use the new Xfinity remote is injurious to us. We’ve been with Comcast for years and have our phone, TV, and Internet through you. Please help.

I placed an order yesterday for a camera add on for my self monitoring system and I got a confirmation code but received no email confirming my order and there is nothing on my account about my order. How can I see if it went through?

This morning, all three of our satellite boxes (thankfully not our main box) are displaying the error code RDK-10000. We have tried restarting individual boxes and have done a system refresh, and they are still displaying the error code and not transmitting. How can we resolve this?

My remote control doesn't work. The Ok Enter button won't work. Can someone help me order a new one? I accidentally sent a direct message for this issue and apologize. I can't get to an Xfinity store right now.

I have verified that the remote batteries are good. I try to reset by holding down the set up button until the light indicates from red to green then I punched in 981 my Xfinity remote is XR 11 Voice remote still not working. Why

How do we get a replacement remote control? A button fell out on ours and won’t go back in.

I'm new to cable and Xfinity!  It has been a good experience thus far. I use my tv as a mirror monitor for my MacBook Pro so I could eliminate the tv remote altogether if I could "move" from hdmi1 to hdmi4 with XR11.  I think this should be possible since the remote turns the tv on and off.   Thanks

I have need of a new Xfinity remote model XR2. How do I go about ordering a new one to be delivered by mail, FedEx or UPS? We don't have an Xfinity store anywhere near us at all. Thank you.

I have two Samsung TVs. I have two XR 15 remotes which have already been paired for Samsung, and each remote controls both TV's (e.g., turns on both TVs simultaneously whether I want to or not).   Can I unpair one remote from one TV so that I can control each TV independently?  Ideal

Hello to the group !!! I am trying to install an app and it is asking for a provide3r code. Anyone know where to find this elusive code ?

I have a TCL Roku-55S451 TV and a XR15 - Voice remote that I have some remote issues with. I also have a Yamaha RX-V863 AVR. I want to control my tv and avr with the XR15, but it seems the remote will do either one but not both at the same time. The XR15 pairing process  starts with the tv and

I'm not able to watch TV through my cable box due to the error code rdk-0303...with the following message: "Sorry there seems to be a problem...etc. Please check that your cables are tightly secured and try again. If that doesn’t work, go to xfinity.com/support/status or use the Xfinity My Acc

My Xfinity remote volume is not working. I have reset multiple times. Still nothing. all other controls work. When I try the volume the remote just shows red on the little light. 

Our phone was paid off over two years ago. According to your website, the unlock happens when the phone is paid in full. Why is the phone still locked? We submitted a ticket on 11/21 & was told we would receive the unlock code within 48 hours. The 48 hours are up & no unlock code. We called