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user_5dd0ab

Visitor

 • 

1 Message

Monday, October 3rd, 2022 8:01 PM

Closed

Volume on remote not working

My Xfinity remote volume is not working. I have reset multiple times. Still nothing. 

all other controls work. When I try the volume the remote just shows red on the little light. 

Question

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Updated 

2 years ago

2K

3

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Rustyben

Expert

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24.6K Messages

3 years ago

are you using your TV's speakers or a sound bar/receiver?

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user_ce712f

Visitor

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1 Message

2 years ago

Same problem here. Using TV speakers, has worked fine for years. Suddenly volume, mute, and TV Input buttons do nothing.

Multiple attempts at re-pairing did nothing.

Comcast AI and online help are useless/unresponsive.

1

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XfinityEmilyB

Official Employee

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2K Messages

Welcome to our community forum, @user_ce712f! Thank you for reaching out so we can make sure your Xfinity remote is paired correctly to your TV. What is the model number of the remote? Which steps did you take to reset the remote and pair it again? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_b44354

Visitor

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1 Message

2 years ago

Same....tried every pairing and nothing. Just randomly quit one day.

2

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CCKorie

Problem Solver

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1.1K Messages

Hey there, @user_b44354. We do appreciate you for trying the pairing troubleshooting on your end. Sounds like we have to replace the remote. You are able to visit a local service center to pick up a new remote, or we can get one shipped! 

I no longer work for Comcast.

2 years ago

0

user_0d24da

Visitor

 • 

3 Messages

I am having the same problem, I have unpaired the remote, then tried inputting all the codes suggested and then went to replace both remote and cable box and still can’t get the volume or power on the remote to work. This is also not the first time this has happened. I am getting so frustrated I’m thinking of switching cable companies.

2 years ago

0

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