user_otmejn Thanks for posting on our Forums. Were you able to pair the remote to the TV box, just not able to have the power/volume paired with the TV?
Thank you for reaching out to us here @user_otmejn. Can you go to the https://www.xfinity.com/support/remotes/ and let us know which remote you are using?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I appreciate you trying those steps. Let's see if we can help find a different code or remotely assist. Please send our team a direct message with your full name and address.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for reaching out to us in regards to the remote issues you're having pairing it to your TV. I'm confident when you have the account holder called the 800 number they'll be able to get everything taken care of for you
XfinityThomasD
Official Employee
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1K Messages
1 month ago
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user_otmejn
4 Messages
1 month ago
Hi the xr15 remote still no power or volume
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XfinityOrlandoM
Official Employee
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1.6K Messages
29 days ago
@user_otmejn
Thanks for reaching out to us in regards to the remote issues you're having pairing it to your TV. I'm confident when you have the account holder called the 800 number they'll be able to get everything taken care of for you
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