Replacement remote control?

@user_a86119 Hello and good morning, and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear that the button on your Xfinity remote fell off, that would definitely be frustrating. We now have more easy, convenient ways to replace your damaged Xfinity remote, including by picking one up at any nearby Xfinity store, ordering one online via our Xfinity Assistant automatically, or through customer service, and we can help in placing an order to send you a replacement here if that is preferred, no problem at all. Whatever we can do to help a valued member of our Xfinity family!

 

To take a look at your specific Xfinity account and go over your options further for getting a replacment Xfinity remote, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it