1 Message
My voice remote is not working
I have verified that the remote batteries are good. I try to reset by holding down the set up button until the light indicates from red to green then I punched in 981 my Xfinity remote is XR 11 Voice remote still not working. Why
XfinityJoe
Official Employee
•
741 Messages
2 months ago
We would be happy to troubleshoot your remote issue @user_b42z9v
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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