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user_17kgid Please reach out to Apple Support since we know your in-home WiFi is connected and the issue is with the devices themselves, we suggest consulting with Apple so that they retain the WiFi login information and remain connected.
iPhone and MacBook won't stay connected to home wifi network
My Apple products (2021 MacBook Air and iPhone 11) won't stay connected to my Xfinity home wifi network. My non-Apple products (Samsung tablet, Lenovo TV) stay connected without issue. When my network name appears in the list of available wifi networks, it appears without a password (even though I d
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I am having this same issue. I can connect to the wifi but when I go to load instagram, disney +, etc. It just won't load while connect my to xfi. The wifi works great with the smart TV and desktop. Just for some reason there is an issue with streami
Extremely Slow Phone App Loading When Connected to xFi Gateway
Takes a long time to load apps on my android phone. Usually times out. Including the xFi app. If I turn the wifi off on my phone problem goes away. If I connect to a different wifi, problem goes away. I tried reinstalling apps and restarting phone. Tried restarting router. Does
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Internet drops multiple times between the hours of 11am est. and 4pm est.
My internet is only going down from about 11am est to about 4pm est multple times a day anywhere from 7 to 15 times . The router will reset and takes about 2 minutes for the internet to be restored. The router has been replaced and lines tested. Xfinity has been out and replaced my modem with
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Your Home Network
I went to the Approved device site under Xfinity and got the following for my device: Cable Modem and Wifi Router Netgear CAX80 | Model number: CAX80 Model Specifications This device is compatible with your service downloa
Setting Up 2nd Internet Access
I'm paying for the 1200 high-speed connection, however, I'm lucky if I get a little over half of the up and down speed. I have run numerous speed testing and they all come in well under what I should be getting. I understand that the speed changes at times if you have multiple connections either in
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From the link that @user_eg4eky supplied: "Note: Your phone must be connected to the Xfinity Mobile network in the United States to set up WiFi calling." So, I guess it WIFI calling is a proprietary feature when using xfinity as your internet servic
AT&T WIFI calling not working with Xfi modem/router, calls don’t go through or fail outbound
For many years we’ve had great success with AT&T wifi calling on our phones, using a third party Motorola modem with our xfinity service, and third party WIFI router. No problems, HOURS AND HOURS of calls per day, calls coming in fine, going out fine, no stutter or hiccups. Since moving to an
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You likely aren't actually connected to it then. How did you get to the admin interface on it before to enter the WiFi SSID name? A different local IP address like http://192.168.1.1 or http://192.168.0.1 ?? Factory default should
Unsecured network with WiFi
I changed the network name and password for finity app. However, when I connect to WiFi on my iPhone, it doesn't ask for a password and shows up as an unsecured network. It looks like free WiFi and there is no lock mark. How can I require a password to connect to WiFi? Also, when I connect to WiFi,
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@XfinityRobertA - I'm struggling to understand what you want me to do here, it appears to be two different thoughts. I can see some 30+ wifi options using the visible wifi icon on the computer, xfinity is not one of them
Can't connect to hotspot via laptop
I am working in a temporary office and have been using my home xfinity account to use the public xfinity hotspot. My phone can see the hotspot though my laptop isn't. Xfinity is a known wifi network on the laptop - Lenovo Thinkpad. Appreciate additional help!
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I understand that, but these channels were available yesterday and it’s saying I have to connect to my home WiFi to stream them. I should already be connected to my home WiFi for this app, since I did’t disconnect it since yesterday.
Xfinity stream app
I did an update for this app last night and now it won’t let me stream any stations. It keeps saying I have to use my home internet or it just doesn’t have the option to stream live
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Thanks for that doc on pausing and unpausing devices. My Moto G play does not show up on the list and it hasn't connected to wifi since April 18th. I did a factory reset on it and it still did not connect to the wifi. Earlier today, I just disconnect
Phone stopped connecting to home wi-fi
Motorola LG phone suddenly stopped connecting to home wi-fi. Tried resetting Xfinity router and phone network, restarting phone, turning airplane mode on/off and forgetting/reconnecting home wi-fi. All other devices including other phones connect with no problem. Home wi-fi says "disabl
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Solid blue light on router
During a storm yesterday, my wifi stopped working. I've tried unplugging it and resetting it but it still doesn't work and it still has the solid blue light. It doesn't show up when searching for wifi or plugging into it with a wire.
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Your Home Network
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Trying to get direct messaging
I saw I need to post to unlock the direct messaging. I would like to remove the unlimited data from my wifi plan
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Customer Service
@user_oqk17f What cell phone do you have by chance? Is it a Samsung S22? In the meantime, if you have WiFi at work you can enable WiFi calling. That way you can receive and make calls as well as text messages.
No cell phone mobile data at place of work
When I am outside of the building I get 1 bar, inside I get a message "emergency calls only" and can't browse the internet. After spending way too much time on the phone with Xfinity customer service, many lunch breaks wasted day after day this is still not fixed. They were supposed to do som
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re-evaluate home for xfi pod.
During the home evaluation for wifi coverage we were re-modeling and not using a portion of the house. Now that the remodel is nearly done, I have noticed that wifi isn't reaching that portion. How do i redeem my free xfi pod?
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Customer Service
Hello @FerruzAXP we know that it can be frustrating to not get assistance with your concerns, our community is here to support you! Can you please go into more detail on what issues you are having with trying to redeem Peacock Premium? Have you alrea
Peacock Subscription Activations
**UPDATE 07/18/2023** We’re aware some customers may have been having an issue activating their Peacock Premium plan. Peacock and their technology partner have implemented a fix and you should now be able to activate your subscription. Please try again and thank you for your patience. For
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@ComcastCaitlin After going into airplane mode I turn wifi back on. After that I can go to google chrome and browse the web and receive emails, that proves I have a wifi connection but can not send text.
As of today I can't send SMS text messages in airplane mode
Sending SMS text in airplane mode has always worked when connected to wifi. but starting today I get error "Can't Send Message. Turn Off Airplane Node". What's going on?
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Many thanks for this. The only thing that has worked, except for turning of WiFi every time I leave the house. Edit: Unfortunately, after further checking, this is not working for me. I still have to turn off WiFi when I leave the house.
Cannot stop phone from auto-reconnecting the XFINITY wifi hotspots.
I cannot stop my phone from connecting to XFINITY wifi networks. The option to disable auto-reconnect is gone, and disabling the Hotspot 2.0 setting does not help either. "Go to Settings > Connections > WiFi > Advanced2. Toggle Auto-Connect to XFINITY WiFi to off" Does not work because this optio
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Why has my internet fee increased so d without warning?
My WiFi bill has increased by over 25% and I am no longer paying a competitive rate. Has there been an announced increase in pay or is this an error? I will look to change WiFi company if this is not rectified.
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Billing
Hello, user_4pnab7 thank you for taking time out of your day to reach out over Xfinity Forums. You've contacted the right place for assistance, and do want to help answer your question. The modem signal only extends so far from the modem, so the furt
internet not working in back of house
i need internet in the back of my house and it isn’t working? am i too far from the modem? how do we fix this?
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Hi there! We recommend checking out our articles on Storm Ready WiFi Troubleshooting and what the lights on your Storm Ready WiFi Mean for additional assistance in troubleshooting your new device when the service is not available.
XfinityEva
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8 months ago
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Storm ready doesn’t work
Everyone the main internet stops working the storm ready never kicks in. The light just blinks and I still have no internet. I’ve removed it and reactivated it twice and still does nothing when the main goes down. How do I get this product to work correctly?
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