2 Messages
Solid blue light on router
During a storm yesterday, my wifi stopped working. I've tried unplugging it and resetting it but it still doesn't work and it still has the solid blue light. It doesn't show up when searching for wifi or plugging into it with a wire.
EG
Expert
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110.4K Messages
11 months ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
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EG
Expert
•
110.4K Messages
11 months ago
Well I can't possibly know what you've done so far... What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
What is the exact make and model number of the modem / gateway device ?
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