Regular Visitor
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4 Messages
Cannot stop phone from auto-reconnecting the XFINITY wifi hotspots.
I cannot stop my phone from connecting to XFINITY wifi networks. The option to disable auto-reconnect is gone, and disabling the Hotspot 2.0 setting does not help either.
"Go to Settings > Connections > WiFi > Advanced
2. Toggle Auto-Connect to XFINITY WiFi to off" Does not work because this option has not existed in my phone as of two software updates ago.
"Go to Settings > Connections > WiFi > Advanced > Smart Network Switch
Make sure Smart Network Switch is off" Also does not work. I've tried this both on and off and any time I come home my phone latches onto a Neighbor's XFINITY wifi before I get in range of my apartment unit's gateway. I've had to reconnect to my own wifi 30 times in the past 7 days.
Samsung Galaxy Note10 SM-N970U purchased directly from Xfinity Mobile
Software build QP1A. 190711.020.N970USQS2BSLA
I just wasted 15 minutes proverbially beating my face into a brick wall with a chat agent (and getting increasingly irate with every inane BS easily googled script answer they gave me), trying to have them understand that this issue was not something they could help me solve and rather I just wanted it escalated to the team that codes and QCs the updates. I don't expect a resolution here either. Just need it known and escalated.
And no, this solution will not help either:
11:45:06 AM XFinity support agent : Alright I will escalate your request to bring the option back and as of now you should eliminate the app.
11:45:23 AM Me: Which app? My phone's OS?
11:45:51 AM XFinity support agent : Xfinity Hotspots.
11:46:31 AM Me: There is no Xfinity Hotspots app installed on my phone
11:48:33 AM Me: It's an Xfinity Mobile phone. The Xfinity hotspot function is baked into the Xfinity custom version of the android Kernel. What you're suggesting is not possible without literally erasing the OS on my phone. (Yes I know I could just root it and that kernel was not necessarily the correct terminology. I was being dramatic)
11:48:34 AM XFinity support agent: http://hotspots.wifi.comcast.com/
11:49:13 AM Me: You sent me a map...
Bluetouchwiz30
Frequent Visitor
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6 Messages
5 years ago
Hi @FlyingToastr,
Disclaimer: You can try uninstalling the XFINITY WIFI Settings app, but I'm not sure how you can get it again.
To try: From your home screen, go to apps, then search for Xfinity Wifi Settings (nothing will show up until you hit Ok go search). The Xfinity Wifi Settings app will show up, open it and from there you should be able to uninstall it.
Also, I know this sounds very simple but have you tried just forgetting that ssid from the Manage Networks manu?
Let me know if that stops auto reconnect.
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GMoGoody
Frequent Visitor
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20 Messages
5 years ago
@FlyingToastr , This just started happening to me as well on my Iphone X. I had disabled Auto Join and even though it's still disabled the phone still joins. I even tried resetting network settings to default.
I think Xfinity closed the loophole. The reason the service is cheaper is they want people using the hotspots over the cell towers. This is built into the Carrier Firmware. Previously they had a bug ot loopholehwere we could prevent the phone from joining. They have since fixed that.
The only way I now won't join is when I disable WiFi. This auto join drives me nuts becasue I stream media in my car all the time. I constantly lose my signal becasue the phone switches to a business hotspot when I drive by or stopped at a light and then doesn't switch back to Mobile data. You would think their algorithm would use a combination of GPS and movement before doing this switching.
This is one of the reasons I have just unlocked my phones and leaving for another carrier
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XfinityChrisL
Official Employee
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280 Messages
5 years ago
Hello everyone,
Thank you for creating the thread and for initiating a useful conversation. I wanted to find out if you guys had also disabled the Xfinity WiFi Settings app from accessing your phone and location?
You can do so by going into Settings>Apps>Show System Apps>Xfinity WiFi Settings, then disable permission to phone and location. Also, go ahead and disable the Change System Settings option on the app as well.
These instructions are for Samsung Galaxy. Let me know what device/s you are using in order to investigate how this is done on your device in case you haven't located it already.
Let me know what results you get.
Chris
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FlyingToastr
Regular Visitor
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4 Messages
5 years ago
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CB345
New Poster
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4 Messages
5 years ago
Once I reinstalled the Xfinity Wifi Settings app, everything continued to work as normal. At work, there are no Xfinity networks nearby, and my wifi is never connected to a network in my office.
Reading through many forums and even reviews in the Android app store, there appears to be an uptick in problems related to Xfinity wifi connections that started in January 2020. That is also when I started having problems and it was also around the time of the latest Android update I received.
It appears that Comcast is now FORCING Xfinity Mobile customers to use hotspots. I was hesitant to use their mobile service for this exact reason. I was assured upon signup that I could disable hotspot autoconnect.
If the problem isn't fixed soon, I'm going back to Verizon.
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secured2k1
New Poster
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2 Messages
5 years ago
Settings -> General -> Profiles -> XFINITY WiFi -> Remove Profile.
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CB345
New Poster
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4 Messages
5 years ago
However, even without the Xilfinity Wifi Settings app, my phone continues to connect to hotspots without asking. No Xfinity Wifi networks are saved in my phone.
Smart switch is not a feature on S9s.
Not surprised by Xfinitys silence on this...
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Samwathegreat
Frequent Visitor
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8 Messages
5 years ago
In my own home, my phone will often connect to an Xfinity hotspot with only 1 bar and no service. Nothing will load while connected. I'm having to manually force it to connect to my home network which is saved. Basically, if the phone connects to Xfinity hotspot before it connects to my home network, it will stay connected even though my home network is full strength 5 bars. I do NOT have an Xfinity hotspot in my home as I have my own modem and router.
This needs fixed yesterday. I should be able to CHOOSE when I want to use a hotspot. I'm paying by the gig anyways, so you have no incentive to hold me hostage to your awful network of hotspots, Xfinity.
You need to fix this. We just need an option to NOT auto connect. I've never given my permission for you to autoconnect my phone to your hotspots. This needs to stop. Put an on/off button somewhere. This has me ready to switch carriers.
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abujabal
New Poster
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3 Messages
5 years ago
This issue is plaguing me. Since January 2020. I just wanted to toss my acknowledgment into the thread (will I get an email?). My apartment is densely surrounded by numerous Xfinity hostpots. Countless times per day when I enter my apartment, I'm forced through the manual steps of reconnecting my Xfinity phone to MY OWN Xfinity router in order to control my various smart devices that are on my network. Xfinity tech support said that's just how it is. Unbelievable.
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secured2k1
New Poster
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2 Messages
5 years ago
For iPhone, standard methods of disabling auto join or forgetting the network, deleting an offending app, or removing a profile will work. I previously posted instructions for removing a profile.
There are too many versions or variations of Android based phones to explain instructions - please search a site like google for how to manage android WiFi profiles, delete apps or limit permissions, or remove android mobile device management profiles. Note that not all apps in android have an icon on the screen; you will need to remove any “hidden” background apps as well.
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Samwathegreat
Frequent Visitor
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8 Messages
5 years ago
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FlyingToastr
Regular Visitor
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4 Messages
5 years ago
@Samwathegreat Your reply quite accurately sums up the situation I neglected to elaborate in the original post. I own a gateway and numerous neighbors lease the XB3/XB6 gateways from Comcast which transmit the Xfinity hotspot. Since there is no longer an option to disable auto-reconnect to XFINITY hotspots my phone latches onto those hotspots as I'm walking from my car to my apartment and every time without fail I'm forced to switch it over on my own, and I usually find out after I realize some picture message someone tried to send me never made it and they ask me about it. Even when I'm driving now and using my phone as nav I'm constantly bombarded with the "limited or no internet access. Switch to mobile data?" prompt at the top of the screen as I pass by dozens of useless Xfinity hotspots which if you're the irritable type could be a pretty big safety issue (). To add insult to injury, around late February my phone recieved a software update. Anyone want to guess what issue was NOT addressed in the update and still plagues me to this day?
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CB345
New Poster
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4 Messages
5 years ago
This is a specific problem with Xfinity mobile.
The fact that people keep posting and a Comcast rep has not suggested a fix or at least an update that it's being worked on is appalling.
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wleduc
Regular Visitor
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2 Messages
5 years ago
Here is the soulution. You are having this issue because your xFinity gateway is broadcast both "xfinitywifi" and "xfinity" hot spots. That's why you are seeing the hotspots on your phone. "xfinity" is a secure hotspot where as "xfinitywifi" anyone can log into. This is one way that Comcast is blanketing the area with hotspots. You have an option to turn off the hot spots that your gatway is broadcasting and thus will no longer have the issue with connecting to the xfinity hotspots.
Logon to your account and click on My Account and then click on Manage Internet and you will find a topic Wifi Public Hotspots. There you can disaable the public hotspots that your gateway is broacasting.
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Samwathegreat
Frequent Visitor
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8 Messages
5 years ago
Myself and several others don't even have an Xfinity gateway. We have our own and prefer it that way.
Anyways, I think you misunderstand the issue. I can be driving down the road listening to music on 4g when the phone randomly decides to connect to the Xfinity hotspot. But since I'm not around long enough to actually use it all it really result in is Google music skipping the current track due to assumed network issues.
Among many other issues. I shouldn't have to constantly reconnect to my full strength wifi because my phone seems to prefer the neighbors XFINITY connection with 1-2 bars over my full strength secured WiFi network.
This is a privacy violation. As far as I'm concerned Xfinity is forcing me to connect to hotspots for which I'm unable to assure the security. It should ALWAYS be my decision to connect to a hotspot. Never my arrogant carrier who thinks they can control me all the while charging inflated rates and having to deal with issues like this.
Why is this still not fixed. We just need an off setting somewhere, Xfinity. What's the problem?
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