U

Wednesday, March 5th, 2025 5:00 AM

Internet drops multiple times between the hours of 11am est. and 4pm est.

My internet is only going down from about 11am est to about 4pm est multple times a day anywhere from 7 to 15 times   . The router will reset and takes about 2 minutes for the internet to be restored. The router has been replaced and lines tested. Xfinity has been out and replaced my modem with a new one and it seemed fine for a day and has started back up every day this week. I have another appointment tomorrow. I am in a somewhat remote area and have not had any issues the past 4 years. I see a ton of logs from the firewall blocking ports and event logs see below. Xfinity is coming back out tomorrow to do more trouble shooting! Nothing has changed on my network in over a year and this problem started about two weeks ago after a day of brownouts and power outages. I know the time thing sounds crazy but after 4pm we normally have no issues and I stay up till about 11:30pm to 1am watching tv etc... I am up early along with my wife and she is online by 7-8am with no problems until about 11am. 

FW.IPv6 FORWARD drop , 484 Attempts, 2025/3/4 23:29:34 Firewall Blocked
FW.IPv6 INPUT drop , 468 Attempts, 2025/3/4 23:29:34 Firewall Blocked
FW.IPv6 FORWARD drop , 3329 Attempts, 2025/3/4 14:42:55 Firewall Blocked
FW.IPv6 INPUT drop , 1138 Attempts, 2025/3/4 14:42:55 Firewall Blocked
FW.WANATTACK DROP , 23 Attempts, 2025/3/3 21:02:24 Firewall Blocked
FW.IPv6 INPUT drop , 2736 Attempts, 2025/3/3 17:29:14 Firewall Blocked
FW.IPv6 FORWARD drop , 18575 Attempts, 2025/3/3 17:29:14 Firewall Blocked
FW.WANATTACK DROP , 92 Attempts, 2025/3/3 14:42:04 Firewall Blocked
FW.IPv6 FORWARD drop , 856 Attempts, 2025/3/1 16:31:50 Firewall Blocked
FW.IPv6 INPUT drop , 130 Attempts, 2025/3/1 16:31:50 Firewall Blocked
FW.IPv6 INPUT drop , 1838 Attempts, 2025/2/28 14:00:18 Firewall Blocked
FW.IPv6 FORWARD drop , 7996 Attempts, 2025/2/28 14:00:16 Firewall Blocked
FW.IPv6 FORWARD drop , 596 Attempts, 2025/2/27 16:31:51 Firewall Blocked
FW.IPv6 INPUT drop , 322 Attempts, 2025/2/27 16:31:51 Firewall Blocked
FW.IPv6 FORWARD drop , 95 Attempts, 2025/2/27 14:58:00 Firewall Blocked
FW.IPv6 INPUT drop , 76 Attempts, 2025/2/27 14:58:00 Firewall Blocked

[Wifi][9737]: Wifi VAP is set to down 2025/3/3 16:42:08 Notice
[Wifi][9737]: WiFi radio radio3 is set to UP 2025/3/3 16:42:08 Notice
[Wifi][9737]: Wifi VAP is set to down 2025/3/3 16:42:07 Notice
[Wifi][9737]: WiFi radio radio3 is set to UP 2025/3/3 16:42:07 Notice
[Wifi][9737]: Wifi VAP is set to down 2025/3/3 16:42:06 Notice
[Wifi][9737]: WiFi radio radio2 is set to UP 2025/3/3 16:42:06 Notice
[Wifi][9737]: Wifi VAP is set to down 2025/3/3 16:42:05 Notice
[Wifi][9737]: WiFi radio radio1 is set to UP 2025/3/3 16:42:05 Notice
[Wifi][9737]: Wifi VAP is set to down 2025/3/3 16:42:04 Notice
[Wifi][9737]: WiFi radio radio2 is set to UP 2025/3/3 16:42:04 Notice
[Wifi][9737]: Wifi VAP is set to down 2025/3/3 16:42:03 Notice
[Wifi][9737]: WiFi radio radio1 is set to UP 2025/3/3 16:42:03 Notice
[Wifi][9737]: Wifi VAP is set to down 2025/3/3 16:29:55 Notice
[Wifi][9737]: WiFi radio radio3 is set to UP 2025/3/3 16:29:55 Notice
[Wifi][9737]: Wifi VAP is set to down 2025/3/3 16:29:54 Notice
[Wifi][9737]: WiFi radio radio2 is set to UP 2025/3/3 16:29:54 Notice
[Wifi][9737]: Wifi VAP is set to down 2025/3/3 16:29:53 Notice
[Wifi][9737]: WiFi radio radio1 is set to UP 2025/3/3 16:29:53 Notice
[Wifi][9737]: Wifi VAP is set to down 2025/3/3 16:28:38 Notice
[Wifi][9737]: WiFi radio radio2 is set to UP 2025/3/3 16:28:38 Notice

4 Messages

1 month ago

Well xfinity came out and replaced my main line to the house. The latest tech said my signal was not good. The line replacement did not fix the issue he thinks it is further down the line. Bigger truck coming soon!

Official Employee

 • 

1.5K Messages

Good evening user_2jh63u thank you for taking the time to relay your experience with intermittent connections here on our Forums! It sounds like we've already got things going in a good direction, and are excited to hear further updates after that additional area work. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

1 month ago

I am getting the same exact messages from my router logs, only during the hours of 2am.

I'm doubtful it is a signal issue because the timing of the logs are consistent every day.

Comcast just did some kind of maintenance a week ago, and they notified us about it, giving a heads up that our service would be down during a certain time frame.  I'm wondering if this is related.

Official Employee

 • 

2.3K Messages

Hi user_5g8677, thank you for visiting our Forum and being part of the community. Are you seeing any connectivity issues during these times as well? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

1 month ago

Just wanted to close this out xfinity came our and replaced a bunch of cable down the line from my house seems to have resolved our issue.

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