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We retired Quick Pay

At Xfinity, one of our top priorities is protecting your account and account-related information. In order to further protect your account and information, we now require you to sign into your Xfinity account and validate your customer credentials before we accept a payment. We notified customers of

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Free TV Week 2022 - Presented by Xfinity Rewards

Starting November 22nd – 28th, we are bringing back a special week, Free TV Week. This will be your chance to watch premium content at no extra cost. Included with Free TV Week is select programming from HBO Max, STARZ, Epix, Prime Video and Showtime so you can watch tons of free content with

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Update on iPhone 14 Shipments

Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo

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Xfinity TV Issue - 11/6/2022

We’ve addressed the issue that was affecting some customers’ Xfinity TV services. Check to see if you’re back up and running. If you’re still having a problem, please continue to hold for support. Thank you for your patience.

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Imagicomm Communications Programming Agreement Reached

We’ve reached an agreement with Imagicomm Communications to continue carry its programming and, at this time, all content has been restored. FOX 28 in Spokane, WA and FOX 13 in Memphis, TN and all affiliated channels and On Demand programming are available through Xfinity once again. We know u

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NFL Network Programming Agreement Renewed

***UPDATE*** Please know we reached an agreement on Monday, May 1 with NFL Network to continue carrying their programming, and we have restored all programming, including NFL RedZone and related TV Go channels and On Demand content. For more information about programming agreements, please visit ww

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Hurricane Ian

**Update 10/11/2022** Customers may find additional information about our Florida service restoral plan here: https://florida.comcast.com/2022/10/02/hurricane-ian-response-and-restoration-update-for-central-and-southwest-florida/ This site includes estimated dates of restoral by county. It is updat

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XFi Pod

I can’t even begin to activate my XFi Pods because it’s not listed under Devices. Camera, Router etc. are listed. I own my Gateway, it’s not in bridge mode & the 2.4/5 have the same credentials so it’s only showing as one.

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338

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Help at a store

Hello, does anyone know if my wife can walk into an xfinity store and exchange equipment? im the account holder, but I am not home tomorrow. some online info says the account holder must be present and mine is the only name currently on the acxount.Thanks!

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HBOMax on TV shows purple screen not loading

We were able to watch a whole movie on 12/22 and now we are unable to login to watch another. It doesn’t even show the login screen. It says “you are connecting to a 3rd party” and then nothing, a purple screen. I can open and watch a movie thru HBOmax on my phone and laptop but not on the TV. We ha

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Can I get access to the cable that ends 1/4 mile from my residence???

I requested a cable drop with a outlet located on the pole where the cable ends. The tech. showed up as scheduled and refused to provide a cable drop.  I supposed he declined my request as there is no buildings, enclosures, or electrical service at the requested location.  I tried to expl

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Upload file to post

I can't upload my attachments for my post ? It doesn't ask me to choose a photo or file and when I tap to upload nothing happens .  I was able to do it in past posts ? 

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DM Email Notification Not Working

I am new to DMs. I have not been able to receive email notifications for DMs.  Platform (forum) notifications for DMs are working.  Both ‘Email’ and ‘Platform’ checkboxes for ‘New direct message received’ in ‘Notification & Preference’ option are checked.  The email address in my

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How do I search for forum posts?

How do I search for forum posts?

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268

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Private message

How do I send the private message?

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Don’t cut channel WLNS

From You, I want to make it known to xfinity that i watch WLNS more than any other channel, and do not want you to lose this channel.

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115

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Incorrect Billing

I set up a new plan in-store with Xfinity who told me there was a 10$ eco bill discount if I set it up through the routing number instead of credit/debit. I set up the routing number in-store but both email confirmation and online still reflect a 5$ discount.

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Difference in download speeds on computer vs Apple streamer.

Overall very happy with new download speeds on my current "Blast" level plan. I was getting a consistent 126 down and 12 up on my new Dell AIO, hardwired to the latest XFinity moden/router.  Now after the latest upgrade I am seeing consistent speeds of 500-600 down and the usual 12 up.  H

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HBO Max content won't play through my secondary box

I can access the HBO Max app with my secondary TV box, but none of the content will play. It plays through my primary box.

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Flex

I changed my service for a lower bill. I was sent a flex that I was not informed that I would be receiving. I do not want it. Also, the package it was delivered in was not sealed and open on one end. And my bill has not reflected the lower charge

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