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Update on iPhone 14 Shipments

Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo

Question

 • Xfinity Mobile

1.7K

27

0

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Closed

How do I search for forum posts?

How do I search for forum posts?

Question

 • Getting Started

149

3

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Can't locate response to my post

I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.

Question

 • Getting Started

158

4

0

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Closed

Equipment

Where can I drop off old equipment

Question

 • Customer Service

72

3

0

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Closed

peer to peer chat

how to access to talk to someone about $0 showing up on EEB benefits

Question

 • Customer Service

358

2

0

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Call from "Starbucks Cof" but claimed he was representing Comcast Business, HA!

Got a bizarre call from [Edited: "Personal Information"] "Starbucks Cof" today. "Jacob" stated he was supposed to check in with newly formed business's for Comcast regarding the services in their areas.  Here's the info he mentioned:  Stated I had just gotten a new Business formed in my S

Question

 • Customer Service

104

3

0

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I want to report a damaged CenturyLink equipment box on my street

There is a damaged equipment box that I reported weeks ago via email, but nothing has happened. It's now worse, with an open front and cords open to the elements. I have the inventory number and photos.  What can I do about this?  It happened last summer during repaving the street, cuttin

Question

 • Email

120

1

0

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Xfinity android app is not working

I downloaded the android app for the first time, logged in with my ID and password, but all I can get to is a screen that says, "Sorry, That Didn't Go As Planned" with options to Try again (which just repeats the behavior) and Sign Out (which signs me out, which doesn't help me of course). Help, pl

Question

 • Xfinity App

122

2

0

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Do streaming services like Paramount+ and Disney+ use data if using the Xfinity X1 tv box?

I hate to say, for all the years we've had xfinity and services like netflix, I've never asked. I got the dreaded "reaching your data cap" email last week, for the first time ever, and the usage meter showed almost 300g more than we ever use. We weren't watching more on streaming services, so I'm

Question

 • Your Home Network

128

3

0

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Closed

Private message

How do I send the private message?

Question

 • Getting Started

6.1K

11

0

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Replace Modem

Hello! I have been having a lot of intermittent connectivity issues with various devices all dropping at different times. It's a pretty old Comcast modem.  What is the process to try and replace this at one of the Xfinity stores? Do I need to contact support first, or can I bring it in somewhe

Question

 • Customer Service

292

2

0

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Pick up

How long does xfinity hold equipment.?

Question

 • Customer Service

21

4

0

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New account modem return

I received an old Arris TG1682G modem/router with my new xfinity account. I have a much better Netgear modem/router that is more compact and approved for use by Comcast.  May I return the Arris TG1682G modem/router to an xfinity store and have the monthly charges for it removed from the billin

Question

 • Customer Service

121

1

0

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Remove Newsmax

After Jan 6, 2021, and the deaths of 5 people I do not want to fund any news source that participated in delivering misinformation that caused so many people to riot. [Edited: "Inflammatory"].  I do not want to fund this news agency in any form, that includes in the 'program fees' of my cable

Question

 • Channels and Programming

1.2K

4

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Cannot Access Account

Hello! I am a new customer, and I am unable to log into my xfinity account to view the status of my order. When I attempt to view my account status on the website I just get a brief message saying there has been a problem on the login page and then redirected to the sign in menu. On the app I get th

Question

 • Sign-In and Account Management

314

2

0

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Closed

EBB xfinity problems

Im approved threw everyone but xfinity. Tried 3 times all I get is this. Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. Unfortunately, we could not completely process your EBB application at this time. Here's why Your application may hav

Question

 • Billing

1.3K

10

0

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Xfi app and Home Security features

I understand your goal is to do away with the Xfinity Home app and just center everything on the Xfi app, but right now the only Home Security Feature I can use on the Xfi app is the cameras. I do not see any access to Activity or my Thermostat.  Are those still in the works or are they gettin

Question

 • Xfinity App

117

1

0

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Direct messages

How do i get access to Direct messages

Question

 • Getting Started

521

2

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vTech Handset

Trying to add a vTech handset to existing Panasonic base unit; the vTech will not work correctly: can call out but not receive calls. Which is weird because a billion-year old corded Radio Shack and a million-year-old Uniden handset work just fine. (No longer able to get additional handset from Pana

Question

 • Home Phone Service & Equipment

33

1

0

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Is there a way to mark xinity emails as READ?

The link:   https://connect.xfinity.com/faq/email.html#markReadUnread shows several ways to mark an email as Unread.  Even though the link title shows   .........#markReadUnread I am unable to find any mention in the article about how to mark an email as  "READ".  Am I

Question

 • Email

240

1

0

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