Xfinity Mobile customers’ iPhone 14 orders may arrive a few days later than expected due to delivery delays from the manufacturer. We’ll email customers their shipping confirmation with tracking information as soon as the devices ship. We apologize for any inconvenience and appreciate yo

How do I search for forum posts?

I received an email that my post on Mobile voice mail recently received replies but when I click on the View on Community box I get a 404 Error Page.

Where can I drop off old equipment

how to access to talk to someone about $0 showing up on EEB benefits

Got a bizarre call from [Edited: "Personal Information"] "Starbucks Cof" today. "Jacob" stated he was supposed to check in with newly formed business's for Comcast regarding the services in their areas.  Here's the info he mentioned:  Stated I had just gotten a new Business formed in my S

There is a damaged equipment box that I reported weeks ago via email, but nothing has happened. It's now worse, with an open front and cords open to the elements. I have the inventory number and photos.  What can I do about this?  It happened last summer during repaving the street, cuttin

I downloaded the android app for the first time, logged in with my ID and password, but all I can get to is a screen that says, "Sorry, That Didn't Go As Planned" with options to Try again (which just repeats the behavior) and Sign Out (which signs me out, which doesn't help me of course). Help, pl

I hate to say, for all the years we've had xfinity and services like netflix, I've never asked. I got the dreaded "reaching your data cap" email last week, for the first time ever, and the usage meter showed almost 300g more than we ever use. We weren't watching more on streaming services, so I'm

How do I send the private message?

Hello! I have been having a lot of intermittent connectivity issues with various devices all dropping at different times. It's a pretty old Comcast modem.  What is the process to try and replace this at one of the Xfinity stores? Do I need to contact support first, or can I bring it in somewhe

How long does xfinity hold equipment.?

I received an old Arris TG1682G modem/router with my new xfinity account. I have a much better Netgear modem/router that is more compact and approved for use by Comcast.  May I return the Arris TG1682G modem/router to an xfinity store and have the monthly charges for it removed from the billin

After Jan 6, 2021, and the deaths of 5 people I do not want to fund any news source that participated in delivering misinformation that caused so many people to riot. [Edited: "Inflammatory"].  I do not want to fund this news agency in any form, that includes in the 'program fees' of my cable

Hello! I am a new customer, and I am unable to log into my xfinity account to view the status of my order. When I attempt to view my account status on the website I just get a brief message saying there has been a problem on the login page and then redirected to the sign in menu. On the app I get th

Im approved threw everyone but xfinity. Tried 3 times all I get is this. Thank you for applying for the temporary Federal Emergency Broadband Benefit program through Xfinity. Unfortunately, we could not completely process your EBB application at this time. Here's why Your application may hav

I understand your goal is to do away with the Xfinity Home app and just center everything on the Xfi app, but right now the only Home Security Feature I can use on the Xfi app is the cameras. I do not see any access to Activity or my Thermostat.  Are those still in the works or are they gettin

How do i get access to Direct messages

Trying to add a vTech handset to existing Panasonic base unit; the vTech will not work correctly: can call out but not receive calls. Which is weird because a billion-year old corded Radio Shack and a million-year-old Uniden handset work just fine. (No longer able to get additional handset from Pana

The link:   https://connect.xfinity.com/faq/email.html#markReadUnread shows several ways to mark an email as Unread.  Even though the link title shows   .........#markReadUnread I am unable to find any mention in the article about how to mark an email as  "READ".  Am I