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xFi modem equipment return

Long story short, I ended up with 2 xfinity Internet accounts - an old one and a new one mistakenly made (LONG story there). I was assured that the xFi modem would NOT be shipped for old account when contacting about new account and setting up contract. It was anyway. I set up new account xFi modem

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Damaged utility vault

I’m not sure exactly how to get this fixed, we have a damaged utility vault for Xfinity in front of our house. I attempted to submit a request previously, But since my Xfinity account is through my parents address, they sent the repair technician to their house instead of ours. There was no way for

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Escalation for Technical Support

We are a dual career family working from home and having a reliable internet connection is a must for my household to earn our income. I’ve been through incompetent customer support calls who run by the “restart your modem” script. They even put a ghost technician appointment on my account that keep

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Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

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Removal Old Cables and Box from House to Street

Hello, I haven't had xfinity or comcast service for several years. I'm looking to have the cables and any box removed from my house to the street. How can I go about doing this? Thanks!

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Closed

Max with Ads

Hello, I subscribed to the Max with Ads through Xfinity a while back but would like to cancel it. However, it appears under the internet section of my bill instead of the TV section so i can't figure out how to unsubscribe from it. How do I go about unsubscribing from Max with Ads? Thanks

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Scam

I contacted Xfinity chat to try to get my phone unlocked and the agent asked for my IMEI number. I gave it to them not knowing what it actually was until I looked it up because something felt off. Why would Xfinity be on board with asking for information as sensitive as an IMEI number? Can someone p

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email connection error

From my Acer desktop, I am able to login and access myaccount, my bills, support and even watch TV. Except when I choose a to open my email I get timed out message first. When I reload, I get this message next " connection error. The server is not available right now." I have a laptop and a tablet a

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Yard Damage from Running New Cable Lines

In January 2024 Duda Construction, a contractor for Comcast, was digging in my yard and my neighbors yards to replace cable lines that failed. Three holes were dug across 3 properties. They were never properly filled in. There are chunks of road mixed in with the dirt.  I was assured a lands

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How to cease the Equipment Return messages?

Good afternoon, XFinity Support! I have been receiving text messages to return XFinity equipment that I don't physically possess. We've been using personal equipment for a long time now, and have only had Comcast as our service provider until we recently switched to fiber internet.  

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Down wire after storm

We had a storm come through and I came home from work to find a wire down that looks like it runs from the utility pole across the street to my house. No issues with electricity but internet is down. Could the wire be the cause?

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Gigabit x2 Service customer owned equipment,

OK, wondering if someone could point me in the right directions. I've had the Gigabit Extra, 1200 Mbps / 200 (90 or so Max) up for a while and been running good till my router went out, so upgrades were needed. I went ahead and upgraded to a new Mesh system with a approved Xfinity Next Gen Speed Tie

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Help please

Help with payment arrangements set up through chat agent yesterday

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Change my plan, was told to make a post

I chatted a few days ago and was not ready to change my plan, but now I am. I was told to make a post and I will receive a direct message to start the process. Thanks

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Cannot Get Mail from iPhone, Gmail, Yahoo and iCloud work fine, laptop is fine post thread

This morning, I am unable to get my Comcast email from my iPhone. It works fine from my laptop, thankfully. I get a popup that says 'Cannot Get Mail' in bold and underneath it 'Comcast is currently unavailable'. The popup comes after I get an error notification at the bottom of my screen that just s

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Closed

Being Charged for Xfinity Voice

Hello. Last month I started being charged for Xfinity Voice service.  I never ordered Voice service.  The only Xfinity services that I have ever subscribed to are internet, TV and 2 mobile accounts.  I've contacted several Xfinity reps about this billing error and the issue still has

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xfinity 10G Internet

I've been having a difficult time recently trying to get to the gigabit pro team for 10G internet. Was wondering if anyone could help me out.

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Is the "Xfinity Connect Email" popup window malware?

FYI: I typed a detailed question but when I clicked on a tag my question disappeared. I can't do it again right now but am very worried about the possibility of malware so I'm posting this vague request for help: I can't get past a "Xfinity Connect Email" popup window (a window I've never seen befo

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Other internet plans

Hello Could somebody please check if there's any better pricing available for the 300mbps internet plan? On my manage account page it's showing as a higher price than my current plan which is 500mbps

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cancelling

Hi, I want to cancel my Xfinity internet service but I keep getting the message "There aren't any chat agents available right now" from Xfinity Assistant. I also submitted a cancellation form but didn't receive a call back. Is there any way to just cancel this online?

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