​​Hi, I am hoping someone can help me with my issue of having T3 timeouts which happens a few times a day. It is causing my internet to go down for about 1-2 minutes when it happens. I just moved into this house 3 weeks ago and I have been having this problem every since I got here. There was alread

I am getting this message. It worked fine about five hours ago. Same computer, same WIFI, same browser(chrome). You don't have permission to access "http://www.xfinity.com/" on this server. Reference #18.8793517.1683776088.767c585

Hello, having a lightning storm, cannot get through to customer service because the automation keeps telling me there is an outage. My modem is dead, sparked out the back, shot the power cord out, melted/severed two ethernet cables i had plugged in. How do I go about getting another one?

First observed about mid-April 2023 During the workday the pings are within spec (lower than 20ms) Around 5pm pings exceed Xfinity performance specs (higher than 20ms) By 8pm pings are an unusable 80ms Repeated support calls have yielded no resolution. Was given a "case" number today. [Edited: "Pers

A password reset email from CenterPoint Energy is not coming through on Xfinity. I have checked Spam and not going there.  I also checked and it is the correct email address.

Some of my channels are not connecting, I get a black screen and then it either reverts back to the previous channel or a box comes up saying Sorry we are having trouble connecting.  This is only happening on one of my boxes, the other 2 boxes can receive these channels just fine.  I have

Hi, I qualified for the ACP credit and received my first $30 credit on April 7. It's now May 11 and there has been no additional credits.  Should that happen on the 7th of each month? Thanks, [Edited: Personal Information]

Since June 2022 I have been charged monthly for an “unreturned tv box”. I only have one TV box. I attempted to resolve this via xfinity chat but was only credited $10 to this month’s bill, which doesn’t solve the issue in the future, nor assist with my year’s worth of $10 payments.

This is for work, I need to make a very simple entry in the DNS record for my home network to forward traffic for one url to one device. I cannot see a way to do it either in the Xfinity App or the router's admin page.

Hello, The pole on our corner was replaced by the power company (BGE) over 5 years ago.  Comcast still has not switched their lines over, even though we contacted them several years ago about this situation.  When can we get the lines moved to the new pole, so that the remainder of the o

I see here on the forum that many people have Bally Sports. Why is it not available in my area? I’m in Delaware but we get many Philly channels. It’s not even available in the channel lineup on Xfinity’s website. ☹️

Channel changes are slow, apps load very slowly, and playback often freezes on certain apps such as Apple+. My wife often falls asleep waiting for things to load. I am frustrated that the Xfinity Assistant doesn't include the option to try dealing with this.  I have new batteries in the rem

We have the orange cable still above ground in our yard. The local utility company has already come to mark our yard for any lines. We are currently unable to mow the yard in areas because of the cable. Can we get this burial expedited?

80ms ping times during evening/night hours. The issue is affecting a large number of customers. ‎CR088164313: High ping time on Seattle area node 24.124.128.162 during evening/night hours. | Xfinity Community Forum https://www.reddit.com/r/Comcast_Xfinity/comments/1365tgz/still_having_latency_i

I was attempting to downgrade my plan through chat tonight and was offered a plan with internet and mobile. After accepting, I was sent a secure link to enter my SSN and DOB. After I entered this info, I got disconnected from the chat. Why was I being inquired about my SSN and DOB? Is this truly sec

So, I haven’t been happy lately with the quality of Xfinity’s service. And honestly have been thinking of possibly making the switch from Xfinity to DIRECTV. I’ve been with Xfinity for a long time now. And of course, I use the Xfinity Stream app. In Xfinity Stream, I have purchased many movies an

Message viewed On Demand stating the loss of some networks/stations unavailable without upgrading to X1.  I have a non-X1 cable box with a monthly package add on:  Digital Preferred including On Demand programing.  If I don't upgrade to X1 does this mean I can't see some of m

I was on a seasonal special November to April. Before the seasonal special expired, I contacted customer service to make sure I would be getting the same package at the same rate and was assured that this was the case.  When I received my bill in April It was $25 more. That's a 15% increase.&n

I called Comcast April 26, 2023 and spoke with a rep to cancel my TV service since I don't watch in any more. The rep said she would submit my order and that I would receive a call from Xfinity on May 3 at 7 pm about promotional discounts for internet-only service . I never received a call. I receiv

Hello, My Xfinity service mysteriously dropped off Monday Morning May 8th. I immediately checked for outages and to see if neighbors were affected, but it appears to be just us. I immediately contacted Xfinity and grabbed the first available appointment, afternoon Friday the 12th, hoping that it w