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Request to Cancel My Xfinity Service
Hello, I would like to request the cancellation of my Xfinity service. I am unable to access the Xfinity app, and since I have moved overseas, I no longer have a U.S. phone number to contact support directly. Please let me know the steps I need to follow to complete the cancellation process. Thanks!
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Billing
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Is the Gigabit x2 service and XB10 available in my area yet?
Hi! I'm trying to find out if the Gigabit X2 and the XB10 modem are available in my area yet? { Edit personal Informatiion}
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Customer Service
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Xfinity Mobile: A Promotional Nightmare and Customer Service Letdown
I'm incredibly frustrated with my recent experience with Xfinity Mobile. A month ago, I received their mail offer of the "one free line for one year" promotion. Later, I decided to transfer my number to Xfinity Mobile through online chat with an Xfinity Agent. During the online chat, I specifically
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Plan
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Need REAL CUSTOMER SUPPORT!!!
I have been trying to get this billing issue resolved all day and no success.. AI assistant cannot help with the issue and I NEED my services restored.. I tried calling the “customer service” number and STILL THE ISSUE HASNT BEEN RESOLVED. Where can I SPEAK to a REAL PERSON who can HELP me get this
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Billing
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My wifi went off-line three days ago--how can I get it restored? Ready to switch providers
Last Friday, I experienced an outage. When Xfinity let me know that service was back online, I was no longer able to access wifi. Since Friday, I have tried to receive help from the "Assistant" which is incredibly limited and frustrating. I've texted with multiple techs and, when I've lucked into it
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Your Home Network
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Getting Started Kit stolen
My Getting Started Kit appears to have been delivered on Friday, June 27th. I was not home at the time of delivery and it appears to have been stolen. I am happy to stop by a retail Xfinity location to pick up a new device if possible.
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Customer Service
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Received text about cancellation
I received a text from Xfinity, asking me to take a short survey about why I changed or canceled my service. I did not cancel or change my service. I wanted to make sure my account was alright.
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Customer Service
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XB7 Gateway Not Assigning IPv4 Addresses
Since Christmas, our gateway has been constantly failing to keep IPv4 addresses assigned to computers within the wifi LAN. We are using the XB7 gateway and two xfinity pods (no non-Comcast equipment), and while the Xfinity app swears that we are up and functioning at 100%, only IPv6 address on the i
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Your Home Network
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Call Center
Why outsource??? Our Call Center has been outsourced to a foreign country...any time they are called they either cheat and upgrade the account that called in WITHOUT permission..or blow smoke up our rears. Is this how Comcast/Xfinity earns revenue?? Is that why they won't fix a known issue?? Then we
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Customer Service
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New coax install
Hi, I want to move my gateway from the room it’s currently in to a room where we utilize the internet more. Only problem with that is that there’s no coax in the room. Can Xfinity install coax into the room for me? If so what would it cost, most likely?
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Your Home Network
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Coax outlet installation
I'm moving into a house that doesn't have a coax outlet later this month. Is a coax outlet something I can schedule an Xfinity technician to install? Or do I need to reach out to a contractor/electrician?
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Customer Service
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Surfboard S34 Modem Interfering with X1 Service
I recently upgraded my cable modem to the Surfboard S34. Now the picture from the X1 stb drops and pixelates frequently. If I power down the modem the X1 works fine. I don't notice any issues with the internet or streaming video over internet. Is the X1 service not compatible with the S34? Do I need
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X1
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X15 Remote with Xi6
Have had the Xi6 for about 1 week. I have noticed several times that the Xi6 does not respond to remote commands. Then I discovered that if you press the Xfinity button the Xi6 starts to respond to the remote commands. Is this a bug or a feature? Thank you.
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Non-X1 Service
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How to cancel an appointment?
I have an appointment with a technician that is no longer necessary. However, your online and (very limited) customer support "chat" only allow you to reschedule, not to cancel. How can I cancel my appointment to help your technician not make a wasted trip by showing up and being turned away...?
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Customer Service
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Xfinity Streamserver with a Cable Box
I have a dumb TV and rely on the Comcast cable box to connect to various apps. If I get the Xfinity Streamserver (Netflix, Apple TV, Peacock) will I be able to access those channels thru the cable box? I also use Linux on my PCs so I don't think any of the streaming sticks will work either.
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Non-X1 Service
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Does this mean I am getting another Xfinity Gateway modem/router?
All I wanted was the Wifi Extender, not another starter kit. I received this email from Xfinity "You’re eligible for a WiFi Extender at no extra cost " I placed the order, and now I see that I am getting these 2 items WiFi Extender $0 Getting Started Kit Delivery $0 The kit is what I'm worried about
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Customer Service
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Why was Catchy Comedy and H&I removed?
I have Choice package which includes local channels. However local channels are missing - message on the screen - "No Longer Available". (Catchy Comedy and H&I) worked on Tuesday and gone on Wednesday. Reviewed the Programming Changes site -- I see changes for June and August. June: FanDuel Sports S
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Channels and Programming
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Difficulty Canceling Xfinity Internet, HELP!!!
On 6/21/2025 I called to cancel Xfinity internet and the phone rep assured me it would be canceled, that I would receive a partial refund and gave me a confirmation # (100237293061203). I also received an email that Xfinity was “on it” and that my cancelation request was being processed. Now I got a
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Customer Service
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Language change on many channels
Suddenly, I have many channels playing in Spanish, when they used to be in English.
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X1
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Activate new gateway without Xfinity app
Hello, I'm a new customer and I need to activate my modem. However, I can't download the Xfinity app because it's not compatible with my phone's OS, and apparently my phone is too old to update its OS. I've read in other responses that an agent can activate it for me over the phone. I tried calling
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Customer Service