XG1v4 Will go off and then reset after being on for awhile got on chat last night and the person had me reboot my router? said it needed rebooted IDK having nothing but trouble with this 4k box any thoghts? Thank you! Question

Can Xfinity update documentation? This appears to be a new useful feature in the TV voice commands AI. Pressing the mic button on the Xfinity remote and stating ‘safe pause’ will pause the current program and enter Xfinity’s screen saver mode. It would also be useful if Xfinity could enhance their s

I did not see this question addressed when I did a search, hope it's not a dupe. I'm considering purchasing a Galaxy Watch 6 model, haven't decided exactly which one yet though. I looked at the Xfinity Mobile website and dropped by the local Xfinity Store. While discussing things with a rep at the s

Hi Xfinity, I am about to move to my new home on 11/15 (after 3 years of construction) which has already 2giga internet service and works like a charm so far. However I am not able to cancel the service to my old address. Can someone assist me? Thank you!

Xfinity dropped Root Sports from my tier and said I would be getting an adjustment moving forward. Been two billing cycles and my monthly bill has not changed. When will I see an adjustment?

Hi, I received a text from xfinity today that was hard for me to read. It had my home address and said on the 15th there may be outages as Xfinity does something concerning wi fi. Dies anyone know anything about this. A planned outage?   I am in Mass. 

I am very disappointed by the lack of communication between departments. My whole experience started when I wanted to set up internet service in my home and they kept saying that only one customer per household could get the service. My landlord has xfinity service and she lives in the first floor.

When I try to open my comcast.net email account with Microsoft EDGE browser as usual, I am now getting a 400 error, "your browser sent an invalid request". From alot of googling yesterday, I've already tried clearing cache and cookies on this browser, removing a possibly corrupt extension I found w

Starting today (Nov 1, 2023), can't access Netflix thru X1 box, either going through voice access or acess thru Apps on the screen. Anyone else?

Since we switched to the latest gateway, my smart plugs no longer will connect. I’ve tried to reinstall all 4 of them but to no avail. I tried to split the Wi-Fi through the app but it won’t stay split. Any thoughts?

I have been with Xfinity for over two years and whenever I have to call customer service IS THE WORST EXPERIENCE EVER, everybody seems clueless about their job and how to help customers! My wifi bill went up $50 and it seems that nobody can find a solution for me. This is absolutely ridiculous

Xfinity shows I claimed Peacock reward but it’s not true. I was able to activate but Peacock showed I had to pay. Called Xfinity cs gave me a ticket but nothing happened. Subscribed to Peacock & payed for 1 month only hoping that would help but still wanted me to pay each month.Called CS again n

Within the last week, I've upgraded to the HITRON CODA56 to take advantage of the enhanced upload speeds in the Atlanta area. For about 5 days, it worked flawlessly and we got the enhanced speeds.  Over the last 24 hours, we've had three outages specifically with our house, yesterday from 8:30

At the end of June 2023 I took advantage of the free Peacock Premium offer since I am a Diamond Rewards Xfinity customer. I created an account on the Peacock website and supposedly activated my account.  However when I open the Peacock app on my TV with my Peacock account it claims that it sti

Hello! I have two questions: (1) My promotional discount is about to end soon. How do I extend the discount? (2) I'm also planning to request a seasonal pause a few days before my promotional discount ends. Is it better to wait till the time close to the end of the seasonal pause to extend the dis

I have experienced this over and over again in the past 30 days. The picture freezes for about 30-60 seconds and then starts back up. This happens on multiple occasions and channels. Sometimes it just gets a picture distorted instead of freezing. Why is this happening and is anyone else experiencing

For some stupid reason, the Xfinity website is *really* challenging to use, just to get basic information. I mean I get logged in just fine and then the "fun" begins (hamburger menu doesn't work, have to login multiple times, etc).  I understand Comcast wants us to use the smartphone applicati

There’s no PBS nor AFAPlay apps in flex. Please, add them, or let users add them when they need it.

I keep getting a bad request 400 all day today trying to view and respond to emails today 11/07/2023. I have cleared the cookies several times yet still get the same message.

I want to check my @comcast.net email because I use it for many of my online accounts -- but when I checked the Xfinity website, there was no link to access email. Why? How can this be fixed?I can't even access it on the app. I've had email for over a decade and I would like more warning on my alte