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cancel XFI complete plan and use my own modem

My current plan expiry date is July 13, 2023 and it has included xFI complete plan that set to expire on July 03,2022. I think after July 3, I need to pay additional $25 on top of current plan till July 13,2023. Before subscribed to the current plan I was using my own modem and wifi router. At th

Question

 • Customer Service

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Seasonal hold of cabletvonly

Hello I have triple play plan and wanted put CableTV on seasonal (vacation) hold but not my internet service I would like to access my home devices while away so keep the internet service at full regular speed and not at seasonal speed of 3 Mbps. is this possible? If yes, how can achieve this? Th

Question

 • Customer Service

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True Wireless stereo connection instructions for Frequency 2.0

Tried too follow the instructions for the Frequency 2 .0 to have two(2) Bluetooth Speakers connected to my TV to enhance the sound…. The instructions that are. Included in the box are very poorly written…… Could any body Please help out !!! Perhaps one of the Authorized Agents monitoring the site

Question

 • Customer Service

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Internet only plans

I would like to change my service to an internet only plan. I can no longer afford the plan I have now that my husband passed away. please advise.

Question

 • Customer Service

27

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Channel List for various packages

I am considering a change in my TV package. I currently have a package called Signature Triple Play.  Maybe I am not looking in the correct location on the website, but it seems that Xfinity deliberately makes it very difficult to find information on channels provided in each of the various pa

Question

 • Customer Service

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Internet

I have been trying to get the new SB8 router. Call in April and they said they would mail it to me. They sent me a SB7 router which I already have. Call support and they said they will send me the correct router. Again they sent me SB7 router. I call support again and again they shipped me a SB7 rou

Question

 • Customer Service

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Peacock Premium

How and why can't I utilize my free peacock premium benefit outside of a cable box and or flex box. This is ridiculous.

Question

 • Channels and Programming

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Network & password

I need to change my network name and password

Question

 • Your Home Network

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Question about cables

So the person who owns the house that I am living at has AT&T installed and active and really doesn’t want any holes drilled, would a technician need to drill holes and bury a new line or is there a way they can use one of the old cables?

Question

 • Your Home Network

41

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DVR did not record AEW forbidden door PPV

I purchased the AEW forbidden door payper veiw and set the program to record. The light was on to indicate it was recording but I came home to finish the program and it did not record? waste of 49.99 if I can't even finish it.

Question

 • On Demand

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PPV did not Record to DVR

I ordered a PPV last night and told it to record to DVR. I went to finish watching the event tonight but it did not record. Do PPV's not record to DVR? Is something wrong with my DVR?

Question

 • On Demand

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I need to add my spouse name to my XFinity bills

Hi, I've found this similar situation (‎Add spouse's name to bills | Xfinity Community Forum) from another user, but the links on that response are broken. Could you please guide me on how to do that?

Question

 • Billing

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Viewing old bills

I need to view some of my old bills from 2016-2019. The website doesn't go back that far. How can I do that?

Question

 • Billing

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Unexpected Indifference

I attempted to call xfinity about loyalty programs given that I have been with them for about 10 years. The only offer I was given was basically 10 dollars less then I am paying now. The representative scoffed at my comment that I wanted to keep some boxes and basically told me I should be happy wit

Question

 • Customer Service

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PLEASE BURY THE CABLE IN MY YARD!!! Acct#: [Edited]

We moved into our house in November 2021. It is now June 28, 2022, & it still has not been buried.  There's a "work order" in for it, but it's been 8 months.  There is note that says the landlord must be present when they come to dig.  He has many water pipes in the ground, so he

Question

 • Customer Service

27

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30 second skip

I just replaced my xG1v4 box and noticed I no longer have 30 second skip ahead for replaying DVR programs. I went back to my notes and found instructions to press EXIT three times, then 0030.  This no longer works. It only tunes the channel to 30.  Is there a way to get the 30 second skip

Question

 • X1

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Accepted Solution

Closed

No Wifi

Gateway stopped transmitting a wifi signal. I can still connect via ethernet/cable, but the antenna just won't transmit.  I have reset the gateway via the app multiple times, unplugged the gateway for 1, 5, and 10 minutes and then plugged back in, and still nothing.  It will initially sta

Question

 • Your Home Network

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Wants me to return equipment I do not have.

I already have an X1 TV box and changed my plan today. But for some reason, They want to send me another X1 TV box (I did not order any extra) and return a service with TV box (the picture next to it does not look like the newer X1 TV box) and a DVR service. I do not have those two equipment. I

Question

 • Customer Service

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Accepted Solution

Can a port a phone number to Xfinity after activating my Xfinity Voice service?

I am activating Xfinity triple play next week, but I don't want to port my Centurylink voice phone number right away, can I do it later after activating my Xfinity services.   Or should I remove the Xfinity Voice service and add it later?  I just want to get all the services working at my

Question

 • Home Phone Service & Equipment

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Accepted Solution

Closed

Xfinity Xfi Gateway XB7 internet speeds.

So I just started on xfinity, and have the 1200mbps plan. My roomate and I both use the same type of ethernet cable, but for some reason he's the only one getting high speed internet. Whatever port his computer is connected to on the router blinks green, but mine blinks orange. I've tried switching

Question

 • Your Home Network

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