Visitor
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3 Messages
Internet service out again for second month in row
My Internet service was out for 2.5 weeks last month and is out again as of yesterday evening. No service outage shows up. I’ve tried all basic checks. Nothing else I can do on my end and need a tech. Please help
Accepted Solution
EG
Expert
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111.3K Messages
1 day ago
Moved here to Customer Service.
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XfinityJon
Official Employee
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278 Messages
1 day ago
Hey there I would be happy to assist you further with this. I certainly understand the frustration if you are having service issues. I will need some additional information.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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