Medical Condition Necessary App on phone CONSTANT CONNECTION DROP

Thank you, William.  Found the direct message icon, mouse would not highlight to see direct messages...it worked this time..Geez!  80-year-olds are not good at tech instructions.  This is what turns the elderly grumpy.  Remember this in your twilight years.  I hope you will be able to keep up and not turn grumpy, but I doubt it :-)

@AJL, Here's the detailed steps to direct message us:  
• Click "Sign In" if necessary 
• Click the "Peer to peer chat" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

Thank you, Chelsea.  Directions are good except "Click Peer to Peer." That phrase is not on my desktop, but guessing you were referring to "direct messages".  Mouse highlighted Direct Messages, not Peer-to-Peer chat. Also, guessing cells have different formatting versus a desktop..... It's frustrating!