Some background. I changed my plan back in early June. Xfinity told me I need a new cable box with the new plan. They shipped me the new X1 TV box, and I returned my old TV box and remote via the UPS store. The old box was shipped back to Xfinity on Thursday, June 8, 2023. I have the UPS Store ship

Hi Xfinity Customer Service, I received a promo debit card a while ago, and forgot to use it before it expired. Is there anyway that I can get it renewed? Thanks!

I received e-mail from Xfinity to sign-up for Xfinity Rewards. When I tried to sign up, it says I'm not eligible and after reading the FAQ's and talking to support representatives multiple times, it was determined that system thinks I'm not a primary user.  This is not correct since I'm the on

Is there any update to when the Xfinity Stream app on Apple TV will support 5.1 surround sound on live channels and DVR?

•UPDATE• I just went to check and apparently my issue has been fixed. NFL Network channel 1215 is working correctly. I hope this isn't a recurring problem!! I have no idea what in the world is going on! The guide shows NFL Network - channel 1215 currently playing a Bengals vs. Saints game but

It all started when my wife and I went into the Xfinity store to pay off her phone to take advantage of a promotion for up to $1000.00 off of a new Samsung Galaxy Z flip 5 phone. We paid her ph9ne off and they gave us $800.00 credit for her phone and everything went normal. Then 2 days later I decid

Recently switched to X1. On my former non-X1 box, if I selected a title that was expiring soon, there was a notation with the expiration date listed along with the title’s Info. Plus, the expiration date was also noted in my Recently Watched queue (now the For You area - I think - on X1). Now

Activate direct messaging

I have been trying to upgrade an older device on an existing plan. I started by going into a store to see if the trade and data transfer could be done in person. They indicated that the account was not coming up, and to try online. From the Xfinity site, I went to the shop devices page but continu

Service has been down since last night at 8pm, was supposed to be restored by 10:50pm. It is now 11:23am and still nothing and no communication or estimated time the problem will be fixed. What is going on?!? 

Just after a recent maintenance on the poles in my neighborhood I have consistently over the last week had connectivity issues around 13:00 to 15:00 EST. After digging through the forums when it's restored, or on my phone in the meanwhile. I have checked the power level in the router for downstream

Surprisingly, Customer Service could not help me get the statement because it was the OLDER address. How can I get them? The statements I want are from this year, and I do no understand why I not able to.

I just got my Xfinity prepaid service working. I had to call and ask a human to activate it for me because the "connect to wifi and just follow the prompts to activate" step didn't work.  Now, I want to log in to my Xfinity prepaid account and look at my dashboard.  After entering my user

Hi. I had a tech out last year that solved a lot of issues with gig plus that I had. Now it is worse than ever. Packet loss gaming, websites lock up, timeouts in logins etc. I have pictures of the logs and cable.modem status. It's all high end and compatible. I work in IT and understand a lot of th

Can you change the network name you connect to if you use an ethernet connection? WiFi is already renamed something like 'MyWiFi' but when connecting directly with an ethernet cable the network is the default network name. So, if I connect via WiFi I get connected to 'MyWiFi' but if I turn off WiFi

I activated a new account last Saturday with the gigabit plan and renting an xfi gateway, and since then, there have been two full days where I was unable to play online games with friends and the wifi connection will generally be very slow (xfinity app taking 45 seconds to load, websites not loadin

I am editing this on September 2, 2023. "Filter Rules" has reappeared.  I did nothing that I know of to cause it to come back.  I don't know why it disappeared yesterday.  I don't know why it reappeared today.  I added a screen shot to show it has returned.Thank you to those of

I have been enjoying the TCM channel through my Sports and entertainment package. However, on Monday the TCM tv channel 33100 disappeared and so did support for the app. I can’t authenticate my account for iPhone, iPad or fire tv cube. The message is just you no longer have this service. I contacted

A few weeks ago, I got a box from Xfinity of a router that I didn’t even ask for. I called them and they said to get a return label online. 1. I don’t have a printer at home, 2.the return label options are only limited to my current router. I’ve been trying to find the option for the router you s

I was at the xfinity office to make some changes and added a wifi extender and now when the phone rings I don't get the name and number displayed on the tv screen.