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I was told my $15 shipping fee would be credited after receiving my upgraded modem, but it wasn't

During a discussion here, a rep kindly noticed my modem was outdated. We set up an order to replace it, but even after returning the old one, my $15 shipping fee wasn't credited as described.

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Courtesy Services

How does one go about changing Courtesy Services to a regular Xfinity plan after leaving the company? I need to cancel my TV service, but keep everything else. Can I also be rolled into a promo or how does that work? I wasn't given much information despite asking several questions. I tried reaching

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Unresolved refund

I have been waiting Months for my $59 refund from a double charge back in August. I am reporting this to the BBB and possib9ly the Michigan Attorney General if I don't get a straight answer on when my refund is arriving back on my card.

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Misleading and fraudulent agents

I am deeply disappointed and frustrated with the misleading information I received when I decided to switch to Xfinity Mobile. I spent what felt like hours on the phone with an agent who I believed to be honest, only to realize later that he had misled me. The agent convinced me to transfer two phon

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Where or how can I submit feedback about the Xfinity website?

For some stupid reason, the Xfinity website is *really* challenging to use, just to get basic information. I mean I get logged in just fine and then the "fun" begins (hamburger menu doesn't work, have to login multiple times, etc).  I understand Comcast wants us to use the smartphone applicati

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153

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Misled by Xfinity

Misled by Xfinity. I called in on 1/6/2024 to ask if there was any way to lower my Internet bill. I was told if I "bundled" internet and mobile service,, my internet would go down to $35 per month. So I agreed. I  left TMOBILE (who I had been with for 20 years) to get this discount. Before I

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2 addresses

I have xfinity wifi at my home but would like service at a second address. Is it possible to have 2 service addresses under the same account.

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Upgrade status for home Internet

I upgrading my speeds from 500 to 800 and reduced the submission confirmation but no speed change or email. I have the order number. Do I need to restart my modem?

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TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.

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Swap XB7 with XB8 - Smart Home devices issues

Hello, I am currently a gigabit customer and have been experiencing some issues with my smart home devices and the XB7 (specifically with Apple HomeKit) in my research, I’ve come access users that explain how the XB7 is causing this issue but it seems to have been fixed with the XB8. As result I wou

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Return Fee Wavier

Hello, My equipment got lost in my move. Is it possible to waive the return fee? If not, is it possible to extend the date so I have time to find it? I now live 4.5 hours away from Chicago, so this process is just an overall inconvenience to me.  please feel free to contact me at:  [Edit

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Existing Customer Deals

Hello, I've been a Comcast customer for many years and the charge for my basic internet and home phone service have increased a lot. I see new customers can get a deal of $45 before taxes and fees for these two items. Is it possible to get that deal or something less expensive than my current cost?

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Cancel

I want to cancel my cable & internet but Comcast makes it impossible. No call back available until Monday, can't get through to anyone without waiting on hold for hours, no chat representatives available. It should not be this difficult! I am about to walk into a store & if they give me a ha

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After moving Xfinity stream won’t work on apple tv

I moved last weekend and in advance let Xfinity know my new address. Address is correct on my account.   I have 2 Apple TV’s. Different versions.   And neither of them work for Xfinity stream at the new house.     I have the same router    Same Wi-Fi name    

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False advertised upload speeds

I was not getting the new advertised 200 mbps upload speed that my plan is supposed to offer (I was getting 40 mbps). I was told by a representative to reregister my plan. I registered to a plan that is supposed to have 100mbps upload speeds, but instead of increasing, my upload speed went down to a

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Block an email domain

Hi Everyone,   I need to block the domain googlegroups.com.  Not to confuse it with groups.google.com.  googlegroups.com is a spam address and i keep getting emails from them, despite having MULTIPLE filters to reject them.  Is there a support email address for comcast I can se

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Xfinity home security app

Here we go, as I see I'm still not the only one having log in issues with the home security app. I previously was in contact with another agent who was trying to fix my problem but its been a while and I stopped hearing from them. I switched phones from a Google Pixel 5 to a Samsung Note 20 Ultra

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Moto G not streaming live TV. DVR content is played. Moto E does stream

Hoping everyone is well. Looking for a setting in Moto G that may be preventing authentication of the device inside xfinity account for live streaming. 3 rd party cookies are permitted in the device, for example. Thank you.

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Unable to connect to live agent?

I'm looking to reduce my bill and usually have been able to "speak" with someone via Live Chat. However, I'm encountering "silence". When I select Chat with an agent, it tells me No problem.  I'll put you in touch with a live agent now.  And then nothing.  Tried several times and sam

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Closed

Connect X1 to verizon stream soundbar

So I had Verizon FIOS and recently moved to Xfinity. Verizon gave me a free soundbar which runs Google chromecast.  I'm trying to connect my X1 STB to the soundbar and then to my tv.  When I do this, all I get on the screen is "connecting to Xfinity X1."  Could there be some kind of

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