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sent messages reappear in iOs outbox

Odd problem with comcast email using my iPhone (iOS mail app): I send out an email and it goes. Some time later I notice that it is still in my comcast outbox. So I hit send from the outbox. Then people tell me I have sent two copies of the same email, sometimes days apart (I suppose because I don't

Question

 • Xfinity Mobile

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Accepted Solution

Need to return Xfinity Modem but its not listed

I need to return the modem because I did not need it as I cancelled my service during the process of the modem being shipped to me. The return form online does not show the device listed and the modem arrived today (still in box). I am unable to go to the nearest facility or UPS store so I need a re

Question

 • Customer Service

68

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0

Accepted Solution

Texting Outage notification broken

Hello Xfinity Support Team, I recently had an X1 outage which I used the Xfinity My Account App to confirm and then used the Outage Map to Text me when resolved service. The X1 service was restored but a text was never received. It has worked in the past. Just making a PSA so you are awar

Question

 • X1

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0

Accepted Solution

Upgrade or maintenance notification

If you are going to take my services down for a planned upgrade or maintenance can we get a text or email of the schedule? We work from home and you wiped out all services without notice twice now. Just a heads-up would seam prudent.

Question

 • Customer Service

57

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0

Accepted Solution

Shipping date?

I upgraded my internet package and placed an order for the xFi complete modem January 8th. I got the order confirmation Email but no information about shipping.  How long does it normally take to ship modems out?  I can only accept deliveries on Tuesdays and Wednesdays due to work schedul

Question

 • Customer Service

24

1

0

Accepted Solution

Closed

Latest Promo Start Date Should Be The 15th

Hello, I'll try to make this as clear as I can. I called Xfinity January 12, and got a new 1-year promo, which was supposed to start on the 15th, since I had already paid through the 14th with my last bill. That promo was to end on January 14. I told the lady on the phone this, and asked for her to

Question

 • Customer Service

42

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0

Accepted Solution

Cannot use data over cellular

Struggling to get support on this issue.   I have a BYOP iPhone6.   It has worked previously on XM before I upgraded to a newer iPhone.  Now when adding this phone back as a new line for my child, this phone cannot do anything involving data over cellular.  The most basi

Question

 • Xfinity Mobile

428

11

Accepted Solution

Internet speeds dropping and wifi shutting off several times a day

So i just moved, after setting my internet up i noticed the wifi shut off, running a test in the app told me my speed was ~15% of my plan's speed. After restarting the gateway the speed picks right back up and the wifi turns back on. This has been happening several times a day since. The event log o

Question

 • Your Home Network

64

5

0

Accepted Solution

Outage in 95008 still?

We've been out since the big storm hit with ZERO updates besides "when it's safe, we'll come out to fix". What's the deal xfinity?

Question

 • Customer Service

61

7

Accepted Solution

Canceled service but it’s all still working

Hello, I canceled my service, effective this past Sunday, but everything is still on and functioning. I read it often takes 48 hours before the services are switched off but since we are a fews days beyond end date I would like to be sure my service is canceled and I am not being billed beyond

Question

 • Customer Service

49

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0

Accepted Solution

Downstream power gone up a lot

My power numbers are usually perfect, I happened to look at the CM2000 modem page, and it's not happy with the downstream. See pictures below, some power levels are very high. Anything I should do other than schedule an appointment?

Question

 • Your Home Network

38

5

0

Accepted Solution

Closed

Downstream OFDM Channels Unerrored Codewords & Correctable Codewords

Hi, Please check out my stats and let me know if you see anything of concern:  Procedure Status Comment Acquire Downstream Channel 519000000 Hz Locked

Question

 • Your Home Network

53

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0

Accepted Solution

Discount for AUTO PAY & PAPERLESS BILLING

Hello, I've been with xFinity for 10+ years and enrolled in AUTO PAY & PAPERLESS BILLING last year. An xFinity agent reviewed my account and activated a promotion.  But it seems that promotion has ended.  Can you please check my account and see if the previous promotion can be renewe

Question

 • Billing

80

3

0

Accepted Solution

Official Solution

Forum account cannot send a "Direct Message" to Xfinity Support

In this forum I see a lot of "official responses" like the following. However, when I sign up and signed in, I do not see the "New message" (pencil and paper) icon, when I tried the following URL, it shows 404. Just to confirm, I am the primary and only holder of my account. ``` To send a

Question

 • Getting Started

59

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0

Accepted Solution

Closed

Fox nation subscription not showing new shows

Why can’t I see the new trending shows on my fox nation Xfinity subscription on my tv x box but it shows streaming on my phone?

Question

 • Channels and Programming

46

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0

Accepted Solution

Reissue expired gift card?

Hi Xfinity, My promotional gift card expired before I was able to use it. Any chance it could be reissued? Thank you!

Question

 • Customer Service

23

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Accepted Solution

4K

Trying to obtain a 4K box to replace my HD box

Question

 • Customer Service

73

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Accepted Solution

Xfinity speed warning - CM1150V should support it with channel aggregation?

I've been happily running on Xfinity 1G plan on my own Netgear CM1150V for a while (needed that particular modem because we have a voice line). Xfinity just sent a notice that our plan has upgraded to 1.2G and the CM1150V needs to be replaced because it doesn't support it.  However, in reading

Question

 • Your Home Network

46

2

0

Accepted Solution

Low hanging wire

Reporting a low hanging wire at <edited: removed personal information>

Question

 • Customer Service

95

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0

Accepted Solution

One login in webmail for multiple email addresses associated with an Xfinity account

I have 4 email addresses for webmail (Comcast email accessed with a browser). Is it possible to see all incoming and outgoing emails for all 4 email addresses with ONE login? If so, are there instructions available someplace for someone who already has an established Xfinity account? I do not need a

Question

 • Email

31

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