Odd problem with comcast email using my iPhone (iOS mail app): I send out an email and it goes. Some time later I notice that it is still in my comcast outbox. So I hit send from the outbox. Then people tell me I have sent two copies of the same email, sometimes days apart (I suppose because I don't

I need to return the modem because I did not need it as I cancelled my service during the process of the modem being shipped to me. The return form online does not show the device listed and the modem arrived today (still in box). I am unable to go to the nearest facility or UPS store so I need a re

Hello Xfinity Support Team, I recently had an X1 outage which I used the Xfinity My Account App to confirm and then used the Outage Map to Text me when resolved service. The X1 service was restored but a text was never received. It has worked in the past. Just making a PSA so you are awar

If you are going to take my services down for a planned upgrade or maintenance can we get a text or email of the schedule? We work from home and you wiped out all services without notice twice now. Just a heads-up would seam prudent.

I upgraded my internet package and placed an order for the xFi complete modem January 8th. I got the order confirmation Email but no information about shipping.  How long does it normally take to ship modems out?  I can only accept deliveries on Tuesdays and Wednesdays due to work schedul

Hello, I'll try to make this as clear as I can. I called Xfinity January 12, and got a new 1-year promo, which was supposed to start on the 15th, since I had already paid through the 14th with my last bill. That promo was to end on January 14. I told the lady on the phone this, and asked for her to

Struggling to get support on this issue.   I have a BYOP iPhone6.   It has worked previously on XM before I upgraded to a newer iPhone.  Now when adding this phone back as a new line for my child, this phone cannot do anything involving data over cellular.  The most basi

So i just moved, after setting my internet up i noticed the wifi shut off, running a test in the app told me my speed was ~15% of my plan's speed. After restarting the gateway the speed picks right back up and the wifi turns back on. This has been happening several times a day since. The event log o

We've been out since the big storm hit with ZERO updates besides "when it's safe, we'll come out to fix". What's the deal xfinity?

Hello, I canceled my service, effective this past Sunday, but everything is still on and functioning. I read it often takes 48 hours before the services are switched off but since we are a fews days beyond end date I would like to be sure my service is canceled and I am not being billed beyond

My power numbers are usually perfect, I happened to look at the CM2000 modem page, and it's not happy with the downstream. See pictures below, some power levels are very high. Anything I should do other than schedule an appointment?

Hi, Please check out my stats and let me know if you see anything of concern:  Procedure Status Comment Acquire Downstream Channel 519000000 Hz Locked

Hello, I've been with xFinity for 10+ years and enrolled in AUTO PAY & PAPERLESS BILLING last year. An xFinity agent reviewed my account and activated a promotion.  But it seems that promotion has ended.  Can you please check my account and see if the previous promotion can be renewe

In this forum I see a lot of "official responses" like the following. However, when I sign up and signed in, I do not see the "New message" (pencil and paper) icon, when I tried the following URL, it shows 404. Just to confirm, I am the primary and only holder of my account. ``` To send a

Why can’t I see the new trending shows on my fox nation Xfinity subscription on my tv x box but it shows streaming on my phone?

Hi Xfinity, My promotional gift card expired before I was able to use it. Any chance it could be reissued? Thank you!

Trying to obtain a 4K box to replace my HD box

I've been happily running on Xfinity 1G plan on my own Netgear CM1150V for a while (needed that particular modem because we have a voice line). Xfinity just sent a notice that our plan has upgraded to 1.2G and the CM1150V needs to be replaced because it doesn't support it.  However, in reading

Reporting a low hanging wire at <edited: removed personal information>

I have 4 email addresses for webmail (Comcast email accessed with a browser). Is it possible to see all incoming and outgoing emails for all 4 email addresses with ONE login? If so, are there instructions available someplace for someone who already has an established Xfinity account? I do not need a