My modem was delivered early before I moved into my new residence. By the time I finally got there, someone had stolen it. What should I do now?

I need to change my name to my married name and add my husband's name. How do I do this?

customer service is atrocious. I was put on hold for 2.5 hours to speak to a supervisor and eventually had to disconnect the line because clearly nobody was every going to come on. Normally reps have the decency to call you back or wait with you. I am paying $130 a month for 4 years for 1.2GB of spe

Hello, I have the latest Apple TV - 4K streaming box from Apple, and I have it connected to my Xfinity Wifi. I am able to download the Xfinity Streaming app, but after I enter the activation code, on the www.xfinity.com/authorize page, it logs me in for 1 second and then kicks me out.  I 

I am new customer with the streaming Now TV Xumo box. I HAD a peacock premium account that I canceled as instructed. I thought I’d done the activation for the Xfinity peacock as I was able to see all my channels in the xumo box. now today its saying I have no plan its all ‘basic”. The original accou

The line to my house from the box is old and I believe the cause for pixelated video and frequent internet drops. I’ve seen over the past few years residents around me getting their lines replaced frequently. I’ve been told the line can be replaced every 4-5 years for free by Xfinity and I know it’s

Hello, this is a long story that I will try to make quick. My husbands line was on my account. When his business starting expanding he moved to T-Mobile, this happened Jan 2023. A couple months later I went into my local store and said I needed cancel that line since it hadn't already been removed a

If I've posted this is the wrong place, please relocate it to where it should be. I have an email from Xfinity about adding a cell phone number to my account information, and I would like to talk to somebody about that.

I have multiple "comcast" email addresses that I use through Outlook, Microsoft 365. On one email I constantly get this warning, none of my other comcast emails do this. I click yes and it gets my email but I want to get this taken care of so it doesn't come up. What is causing this to sporadically

I would like to submit a request by sending direct message, but I cannot find the chat icon.

I have a gift card that has expired and I have not used it yet. It looks like I need to direct message someone in Xfinity after reading the other answers in this forum.  however, I can't find the direct messaging icon on either my laptop or my mobile.  Can you please tell me how to direct

For some reason my IPv6 address keeps changing every few days which is causing issues with some firewalls that I have to keep adding the new address to.

Just had to come back home from living in another state, didn't realize there wasn't a coax feed into the trailer as the interent from before was powered exclusively through CAT cables and run up to a dish of some kind. I was doing some research and it looks like the connections aren't how they used

I received an email saying I have a virtual prepaid Mastercard from Xfinity. The email came from yourcard@xfinityincentivetracker.com And includes the phone number 866-385-8392.  Is this a legit thing or is it just another [Edited: "Language"] trying to get to my info? Thank you and have a gr

I am about to order new internet service and want to pick up the equipment at a xfinity store, so I can watch TV today. Can I do that?

Hello, just want to check yo see if the email I received for free Red Sox tickets was legit.

Xfinity Stream away from home is showing that ABC CBS and FOX are not available away from home network. Seems like this is a service change or a problem with the app.  I am using the app on iPhone and iPad.

I was told that I would be able to do a payment arrangement and apparently my account has a glitch that cannot do that according to an agent I talked too, was wondering if I could get any help on the matter I’ve tried for a couple days no response not even a phone call, when it was told I would rece

I have been on the phone with Xfinity most of the morning trying to get my mobile account details accessible on the main Xfinity website profile. I'm wondering if anyone else has found a resolution. I moved recently this month, and before moving, whenever I logged in to my Xfinity profile on the Xfi

Setting up new internet at a new place knowing Xfinity service worked here previously. We had 3 people in the IT fields setting up the modem at different locations of the house. After many attempts we had to call technical support. Tech support asked us to try a few more things, still didn't work...