service mixp

My issues still has not been resolved. my parent's service is still down.

I went into your Daly City location yesterday because my wife asked me to pick up a device. She gave me the confirmation # 1002052165142024 to provide the representative and when I gave it to her she couldnt locate the order. She asked for the phone number, so i gave her my wife's number since she was the one that called and she couldnt pull me up, so i gave her mine and was able to locate the device.  However i believe she pulled my account up that I have for my parents in San Jose, because when I got home to set up the device, my parent's service was turned off. I just want to get my parent's service to turn back on please.

Thanks for those additional details. When you have a moment, send our team a direct message with your full name and full address, so we can investigate. 
 

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