Visitor
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4 Messages
Mobile Time to Switch page isn't working
I recently switched from Verizon to Xfinity Mobile. I received the email with instructions to upload my last bill from my old carrier for the Device Plan Payout promotion. The Start Here button on the email goes to https://mobiletimetoswitch.xfinity.com/, but it opens to a 400 bad request error. Is there an alternative way to upload the bill?
Accepted Solution
XfinityRaul
Official Employee
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2.3K Messages
5 months ago
Hello, @user_t99osi. I want to start off by thanking you for giving us the opportunity to become your cellphone service provider. I also appreciate you making us aware of this error message you're getting online when attempting to complete the Device Plan Payout Promotion online via Forums. I will be more than happy to help find a solution to this problem you're experiencing.
So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance tried clearing your cache and cookies? How about using a different browser?
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Accepted Solution
BruceW
Gold Problem Solver
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26.8K Messages
5 months ago
That's because the link has a stray comma tacked onto the end. https://mobiletimetoswitch.xfinity.com/ seems to work OK.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_zhyvij
Visitor
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1 Message
4 months ago
I had to use a different browser. Chrome blocked all xfinity links. Edge worked.
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user_0v1x9v
Visitor
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1 Message
2 months ago
Well I did not realize how pervasive my concern was with the xfinity mobile. I was given supposedly inappropriate info regarding the promotion and led to believe that each line would receive incentive pay and the two lines with payments would be paid off. SMH
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user_9xw1kq
Visitor
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1 Message
22 days ago
Same [Edited: Language] issue, after I have repeatedly try to get this completed. I did one time dut you say there's no record which is complete [Edited: Language]
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oc2
Visitor
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1 Message
20 days ago
I think I got hood-winked on this promotional deal. It has been over 3 months ago that I switched, and I haven't received anything from you guys in the form of a visa gift card that I was promised regarding this promotional deal to be reimbursed the balance of monies I still owed my previous carrier T-Mobile. it seems like all you were interested in is getting people to switch to infinity mobile. Well, I did that, and the service was not good at all initially. I couldn't use my phone in certain areas of my house without losing a call or the caller not being able to hear me, but I could still hear them. I had to go outdoors to talk on the phone without interruption or issues. I did everything I was told to do uploading the document of my final bill from T-Mobile in the xfinitytimetoswitch but never got a response at all. So what do I do now? my balance was only $60.66 but I wanted that back since I had to pay it to T-Mobile first.
the confirmation number I got after I did it was 3729600252516780999. awaiting your response.
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vnetmfr1
Visitor
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1 Message
8 days ago
This incentive plan is a complete joke. People at the store are completely uninformed. When you call the myriad of customer service number xfinity provides, they continually refer you to another number who is a lead to another completely useless account. What they are doing smells of fraud. Promise a buy out of your current phone and then may the recovery of that referral impossible. [Edited: "Solicitation"]
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