Mobile Time to Switch page isn't working

I recently switched from Verizon to Xfinity Mobile. I received the email with instructions to upload my last bill from my old carrier for the Device Plan Payout promotion. The Start Here button on the email goes to https://mobiletimetoswitch.xfinity.com/, but it opens to a 400 bad request error. Is there an alternative way to upload the bill?

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Accepted Solution

XfinityRaul

Official Employee

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1.9K Messages

11 days ago

Hello, @user_t99osi. I want to start off by thanking you for giving us the opportunity to become your cellphone service provider. I also appreciate you making us aware of this error message you're getting online when attempting to complete the Device Plan Payout Promotion online via Forums. I will be more than happy to help find a solution to this problem you're experiencing.

So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance tried clearing your cache and cookies? How about using a different browser?

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user_t99osi

Visitor

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4 Messages

I'm able to access the page now, but it asks for a promotion code. It says it is found on the "rewards form" provided with the purchase. When I purchased our new phones, I did not receive a rewards form with a code. Is there another way I can get this so I can move on with the registration for the Device Plan Payout Promotion and submit my bill from my old mobile provider?

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11 days ago

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XfinityRoberto

Official Employee

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1.7K Messages

We are happy to take a look at this for you and see if we can work with getting you the for you need.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 days ago

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user_t99osi

Visitor

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4 Messages

Thanks! I got it cleared up from talking to support.

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11 days ago

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XfinityRoberto

Official Employee

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1.7K Messages

Awesome! I'm so glad to hear everything has been taken care of. Is there anything else I can assist you with today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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11 days ago

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Accepted Solution

BruceW

Gold Problem Solver

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26.4K Messages

11 days ago

... https://mobiletimetoswitch.xfinity.com/, but it opens to a 400 bad request error ...

That's because the link has a stray comma tacked onto the end. https://mobiletimetoswitch.xfinity.com/ seems to work OK.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

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user_t99osi

Visitor

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4 Messages

Yes, this link works. Thanks so much!!

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11 days ago

Customer Service

user_t99osi

Mobile Time to Switch page isn't working

XfinityRaul

user_t99osi

XfinityRoberto

user_t99osi

XfinityRoberto

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_t99osi

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