Visitor
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4 Messages
Mobile Time to Switch page isn't working
I recently switched from Verizon to Xfinity Mobile. I received the email with instructions to upload my last bill from my old carrier for the Device Plan Payout promotion. The Start Here button on the email goes to https://mobiletimetoswitch.xfinity.com/, but it opens to a 400 bad request error. Is there an alternative way to upload the bill?
Accepted Solution
XfinityRaul
Official Employee
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1.9K Messages
3 days ago
Hello, @user_t99osi. I want to start off by thanking you for giving us the opportunity to become your cellphone service provider. I also appreciate you making us aware of this error message you're getting online when attempting to complete the Device Plan Payout Promotion online via Forums. I will be more than happy to help find a solution to this problem you're experiencing.
So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance tried clearing your cache and cookies? How about using a different browser?
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Accepted Solution
BruceW
Gold Problem Solver
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26.4K Messages
3 days ago
That's because the link has a stray comma tacked onto the end. https://mobiletimetoswitch.xfinity.com/ seems to work OK.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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