Visitor
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3 Messages
Unable to remove user
Have been trying for several days to remove from account a user (which is me listed as a viewer) and a email i no longer use. I'm logged in as primary user and i keep getting a message that says "You can't make this change right now. We need you to verify your contact information to keep your account secure. Make sure to add your phone number and email address if you haven't already. Go to Contact Information." This has been done already. i had a 30 minute chat session with Xfinity yesterday and they said they fixed it but they did not.
Accepted Solution
XfinitySara
Official Employee
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1.8K Messages
2 days ago
@user_iub1fh - Thank you again for giving our Digital Care Team the chance to help with this! I'm so glad that we were able to permanently remove that Viewer user role along with its associated email address as you requested. We sincerely appreciate your time and patience, and it has been a pleasure speaking with you today :)
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XfinitySara
Official Employee
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1.8K Messages
2 days ago
Hey there, @user_iub1fh. Thanks for taking the time to visit our Xfinity Community Forum and for posting this concern with removing a user role from the account. I'm sorry to hear about the trouble you've had, and I'd love to see what our team can do to help! We're great to work with because we have access to most areas of an account, and should be able to get things figured out for you :) Since it sounds like you've already updated your account contact information and preferences as seen here, and you still can't remove that user role, we'd like to take a closer look. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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