Visitor
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2 Messages
Cancel Max Subscription
Hello,
I would like to cancel my Max subscription. I tried doing it on the website, but because I am a bulk tenant, it doesn't work. I then came on here and the comments say to "Direct Message" Xfinity support, but I don't have that option anywhere on my page. Any help would be greatly appreciated, thanks.
Accepted Solution
XfinityRaul
Official Employee
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2K Messages
2 days ago
@user_gpxc5o I would be more than happy to help cancel your Max subscription. Are you logged in when attempting to send a Direct Message? To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityRaul
Official Employee
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2K Messages
2 days ago
@user_gpxc5o We want to thank you for reaching out on the Community Forum for support with removing the MAX subscription from your account. I'm glad I was able to help you today. Never hesitate to create another public post for any of your future account and service needs!
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