Can't connect

Just got modem in the mail and It's not allowing connection to the internet. Also, I can't seem to log into the Xfinity app on my iphone.

Responses

Accepted Solution

U

user_ed1zww

Visitor

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2 Messages

14 days ago

Sorry for the late reply. yes i was finally able to connect. The Xfinity customer service rep had to reprovision my modem, then i was able to connect without issue. And i am now able to login to the app. The issue with the login was that i had disabled cookies in my mobile browser settings.

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XfinityRay

Official Employee

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3K Messages

Excellent news and thanks for sharing what resolved your concerns so others can learn from it too, user_ed1zww! The provisioning signal controls what services we are sending from our end. If you want to keep your browser settings, you could try in a Private or Incognito browser. Do you have any other questions for our team at this time?

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14 days ago

0

EG

Expert

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111.2K Messages

21 days ago

First. Did these premises ever have Comcast service ? Is the online light on the modem / router lit steadily, or is it blinking ?

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XfinityVianney

Official Employee

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2.3K Messages

19 days ago

user_ed1zww,

Hello, thank you for reaching out. I hope you are doing great today. I checked the account today, and I see that everything looks clear. Have you been able to get back online?

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EG

Expert

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111.2K Messages

19 days ago

@user_ed1zww My questions ?

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EG

Expert

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111.2K Messages

14 days ago

@user_ed1zww

TY for the update. Glad things got straightened out ! Marked "Solved" topic now being closed.

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Your Home Network

user_ed1zww

Can't connect

user_ed1zww

XfinityRay

EG

XfinityVianney

EG

EG

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