Visitor
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2 Messages
Can't connect
Just got modem in the mail and It's not allowing connection to the internet. Also, I can't seem to log into the Xfinity app on my iphone.
Visitor
•
2 Messages
Just got modem in the mail and It's not allowing connection to the internet. Also, I can't seem to log into the Xfinity app on my iphone.
Accepted Solution
user_ed1zww
Visitor
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2 Messages
14 days ago
Sorry for the late reply. yes i was finally able to connect. The Xfinity customer service rep had to reprovision my modem, then i was able to connect without issue. And i am now able to login to the app. The issue with the login was that i had disabled cookies in my mobile browser settings.
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EG
Expert
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111.2K Messages
21 days ago
First. Did these premises ever have Comcast service ? Is the online light on the modem / router lit steadily, or is it blinking ?
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XfinityVianney
Official Employee
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2.3K Messages
19 days ago
Hello, thank you for reaching out. I hope you are doing great today. I checked the account today, and I see that everything looks clear. Have you been able to get back online?
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EG
Expert
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111.2K Messages
19 days ago
@user_ed1zww My questions ?
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EG
Expert
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111.2K Messages
14 days ago
@user_ed1zww
TY for the update. Glad things got straightened out ! Marked "Solved" topic now being closed.
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