Visitor
•
2 Messages
I need help adding my partner's name on the bill statement.
Hi,
It seems like I need to DM an employee to have this done. However, I do not see the DM button. How do I do this?
Best,
[Edited: "Personal Information"]
Visitor
•
2 Messages
Hi,
It seems like I need to DM an employee to have this done. However, I do not see the DM button. How do I do this?
Best,
[Edited: "Personal Information"]
Accepted Solution
XfinityShawn
Official Employee
•
1.6K Messages
3 days ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
1
XfinityEmilyB
Official Employee
•
2.1K Messages
2 days ago
@EchoEchoEcho Thank you for trusting my team to help you update the name on your Xfinity billing statement. Our forum page is an excellent resource to find answers to all your Xfinity questions and you can always manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day!
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