Visitor
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2 Messages
Tech Fee
I've been having the same exact issue from April with a tech fee. Ive spent hours chatting and being assured that it would be resolved. I've had tickets opened and closed without resolution. I've kept the chat records for all of this. Finally, I had my ccard company that I paid with reverse teh $100 fee and now Xfinity is just adding the $100 back to my bill. Let me know if they actually resolve this for you.
Accepted Solution
XfinitySara
Official Employee
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1.8K Messages
1 day ago
@user_tfhfor - Thanks again for allowing our team some time to look into this for you! I am so glad that we were able to confirm the original offer to have that fee waived, and get a credit applied for you today :) It looks like all is taken care of, but as I mentioned via DM, please feel free to create a new post in the future if anything else comes up. We'll always be here to support you and your household the best we can. It's been a pleasure working with you and I hope you have a lovely rest of your day!
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user_tfhfor
Visitor
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2 Messages
3 days ago
Hi - I've messaged with your support team several times about the same issue - although this wasn't for a new address, just to move a modem. When I scheduled the appointment the agent assured me the fee would be waived. I've chatted with at least four agents that have assured me they would resolve the charge, opened tickets, escalated, etc. and there has been no resolution. Is there a better way to reach out to someone that can correct this issue? I've spent so much time already and have received so many "assurances" that it would be resolved. There must be a person or department that can fix this directly.
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XfinitySara
Official Employee
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1.8K Messages
3 days ago
Hello, @user_tfhfor! Thank you for taking the time to visit our Xfinity Community Forum and for leaving comments with your similar concerns on this user's post. You've come to the right place for help! Our Digital Care Team is awesome to work with because we are experts in all areas of your account, service(s), equipment, bill, and more, and it would be our pleasure to take a closer look at things for you. We've converted your first comment into its own post to ensure the proper handling of your particular account, which is why we've also moved your subsequent comment to your own, new post. And while there are often valid reasons for Trouble Call (tech visit) charges to apply, we know that sometimes fees need further review. Please send our team a direct message to continue.
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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