U

Visitor

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1 Message

Thursday, June 12th, 2025 7:47 PM

Closed

Cancellation request

I want to cancel my internet effective 06.17.2025. Please assist, thanks!

Accepted Solution

Official Employee

 • 

2.9K Messages

23 hours ago

Thanks for working with our team to make the changes to your account, @user_02dhw4! I am happy we would get everything taken care off and off your plate! I hope you have a nice evening! 

Official Employee

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296 Messages

1 day ago

Hello @user_02dhw4 we would be happy to get started on that request for you today. To do so please send us a direct message with your full name and the service address. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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