Haven't Received My Amazon Gift Card

As title says, I have not received my $200 Amazon Gift Card yet. 

Using https://www.xfinityincentivetracker.com/track it says that it was issued on December 27th (4 days ago), that the "Virtual Card [was] Emailed" & that it was emailed to an email account associated with my Xfinity account. 

I've checked my Preferred Email option and was unable to locate any emails from "yourcard@xfinityincentivetracker.com".

Is there anything I can do about this?