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user_uttvf9
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Tuesday, December 31st, 2024 11:19 PM

Haven't Received My Amazon Gift Card

As title says, I have not received my $200 Amazon Gift Card yet. 

Using https://www.xfinityincentivetracker.com/track it says that it was issued on December 27th (4 days ago), that the "Virtual Card [was] Emailed" & that it was emailed to an email account associated with my Xfinity account. 

I've checked my Preferred Email option and was unable to locate any emails from "yourcard@xfinityincentivetracker.com".

Is there anything I can do about this?

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Updated 

15 hours ago

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Accepted Solution

XfinityMarcos

Official Employee

 • 

2.4K Messages

5 months ago

Hello user_uttvf9, those gift cards come in handy this time of year, or to just help with your wish lists lol. I can help look into this for you, but first I wanted to make sure we check one more thing with you. Did you also check your junk folder for that email as well? 

 

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user_uttvf9

3 Messages

Hahah I know right? Caught me red handed :P And yeah, I double checked the Spam & Trash folders to make sure.

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5 months ago

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XfinityMarcos

Official Employee

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2.4K Messages

 

user_uttvf9, don't worry, I'd be doing the same thing, my lists are starting to pile up lol. I appreciate you already checking those folders, let's take a deeper look into this. We may need to submit a ticket to have a dedicated team that researches these types of concerns, but I'll have your back the whole way. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

user_uttvf9

3 Messages

@XfinityMarcos​ Okay, thank you. Just sent over a message with the details & I'm looking forward to a reply.

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5 months ago

0

mattok

1 Message

@XfinityMarcos​ Can you help me as well? I have not received my gift card and when I try to use the incentive tracker it says "Record not found."

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4 months ago

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XfinityBenjaminM

Official Employee

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2.1K Messages

 

mattok Hello! We'll be happy to help! Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_h9rmjc

11 Messages

5 months ago

So you were able to get the gift card? For me, the qualification was the 7th of January, and it is currently the 13th of January still nothing you mind sharing when was your qualification date and when you got the card "emailed" to you.

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user_muixqx

Visitor

 • 

3 Messages

19 hours ago

Hi yes, I am having the same issue - I activated all services at the beginning of March 2025, and I just keep getting "no record found". I cannot get to a person using the xfinity assistant and none of the phone lines are returning my calls. I sent a direct message, and I must admit I am beginning to lose faith.

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Again

Expert

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31.7K Messages

@user_muixqx​ 

Hi yes, I am having the same issue - I activated all services at the beginning of March 2025, and I just keep getting "no record found". I cannot get to a person using the xfinity assistant and none of the phone lines are returning my calls. I sent a direct message, and I must admit I am beginning to lose faith.

You can check the status of your reward here:  https://xfinityrewardcenter.com/ 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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15 hours ago

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