evelyn_l's profile

Visitor

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2 Messages

Sunday, June 1st, 2025 5:44 AM

Xfinity Stream on Xumo

I have two Xumo boxes.  Until recently both boxes worked fine until one day the bedroom box got error TVAPP 05005. Other apps work except of course NOW TV. The virtual assistance wasn't helpful...  tried ALL suggested fixes SEVERAL times to no avail.  I've spent waaay too much time with this.  This kind of issue is why I no longer have cable.  Is there a fix for this or should I just give up and keep the box that works? BTW both TVs are Samsung. Thoughts???  

Problem Solver

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772 Messages

3 days ago

@evelyn_l I would try these things first;

  • Restart the Xumo box.
  • Do a System Refresh 
  • Unplug and replug the box to reset it. 
  • Restart your router. 

If none of the above fixes, view link below to clear the local data storage.

https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage

Official Employee

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1.7K Messages

1 day ago

Hello and welcome to Comcast! I am sorry to hear that your Xumo streaming boxes are not working. You are in the right place and we are happy to assist you today. Did you recently make any changes to your account?

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