evelyn_l's profile

Visitor

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8 Messages

Sunday, June 1st, 2025 5:44 AM

Xfinity Stream on Xumo

I have two Xumo boxes.  Until recently both boxes worked fine until one day the bedroom box got error TVAPP 05005. Other apps work except of course NOW TV. The virtual assistance wasn't helpful...  tried ALL suggested fixes SEVERAL times to no avail.  I've spent waaay too much time with this.  This kind of issue is why I no longer have cable.  Is there a fix for this or should I just give up and keep the box that works? BTW both TVs are Samsung. Thoughts???  

Accepted Solution

Visitor

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8 Messages

20 days ago

I finally fixed my Xfinity/Xumo Box issue today.  On Xfinity (X) app, I went to Wifi... then scrolled down to connected devices... went to device that I wanted to fix... went to "Forget Device" and waited about 5 minutes before I re-entered the Xumo Box. It worked, finally.   

Thanx to anyone who offered  a solution!

Official Employee

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1.6K Messages

evelyn_l that is wonderful to hear that you resolved the issue with your equipment. Thank you for sharing the steps you took as well to assist others who come across the same concern.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Problem Solver

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831 Messages

28 days ago

@evelyn_l I would try these things first;

  • Restart the Xumo box.
  • Do a System Refresh 
  • Unplug and replug the box to reset it. 
  • Restart your router. 

If none of the above fixes, view link below to clear the local data storage.

https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage

Official Employee

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1.8K Messages

26 days ago

Hello and welcome to Comcast! I am sorry to hear that your Xumo streaming boxes are not working. You are in the right place and we are happy to assist you today. Did you recently make any changes to your account?

Visitor

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8 Messages

Hello Roberto.. probably when attempting to fix issue.  I did hard and soft reboots.  I also attempted a factory reset.  None worked.  I did have a tv scheduled update too... 

Official Employee

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1K Messages

Thank you for confirming the steps you have already taken. Have you had any similar issues with your second box? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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8 Messages

Sorry to my account, no.. 

Visitor

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8 Messages

@XfinityRaf​ not even a little bit

Visitor

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8 Messages

That's why I'm wondering if it could be a tv specific issue, but that it's only the Xfinity app affected negates that. When I've attempted code and web sign-ins, I get a successful response, telling me the screen will update only to send me right back to same sign-in.

6 Messages

18 days ago

Clear your locally stored data on the xumo box and see if that works. 

Settings> system management>resets and updates>local stored data>clear>restart xumo bix.

Now TV services also work on roku devices. So if you have a roku tv or roku stream box you can use that in the means time. 

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