Buried Comcast lines in yard

Question

Hi - multiple questions. We were doing landscaping in our yard and encountered an unexpected comcast cable line. we called 'Julie' (811) to have them mark all the utility lines in our yard but they said they no longer mark Comcast lines 'since Comcast no longer pays USIC for the service' - Is this true? Second question - is there a way for us to to test whether a comcast buried line is 'live' or not? We originally had the Comcast lines buried from the utility pole outside the back of our yard many years ago but it has been done multiple times due to tree issues, squirrels chewing into lines and from the Tornado back a few years ago. TIA

XfinityAmandaB · Answer

GShawnN Thank you so much for your post for help with this line. Making sure you know where everything is located is always a great time saver. I was not able to locate anything about 811 not being supported; however, our team would be happy to help get this line looked into. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Customer Service

GShawnN

Buried Comcast lines in yard

XfinityAmandaB

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